MyStake Casino - Отказ игрока от участия в турнире задерживается в связи с проведением расследования.

Hello dear Casinoguru team,

After successful verification and my initial withdrawal request on Tuesday, May 26, 2026, the withdrawal is currently not being processed due to an investigation. I cannot understand the reason for the investigation, as my account is verified and all game conditions have been met. I am still able to log in, however. When I asked how long the investigation would last, I was told that no statement could be made.

I don't know what to do and I'm asking for your help.

Greetings

Hallo liebes Casinoguru-Team,

nach erfolgreicher Verifizierung und erstmaliger Auszahlungsanfrage am Dienstag, den 26.05.2026 wird die Auszahlung aber wegen einer Untersuchung aktuell nicht bearbeitet. Die Ursache für eine Untersuchung kann ich nicht nachvollziehen, da mein Konto verifiziert und alle Spielbedingungen eingehalten wurden. Ich bin dennoch weiterhin dazu in der Lage, mich einzuloggen. Als ich fragte, wie lange die Untersuchung anhalten wird, erhielt ich die Antwort, man könne dazu keine Aussage treffen.

Ich weiß nicht, was ich tun soll und bitte euch um Hilfe.

Grüße

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Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello,

Thank you for your prompt and informative reply. I will wait the 14 days and then get back to you, or close the case if Mystake.com processes the payment by then.

Greetings

Hallo,

danke für Ihre schnelle informative Rückmeldung. Ich werde die 14 Tage noch abwarten und mich im Anschluss melden oder den Fall beenden, falls Mystake.com bis dahin die Auszahlung ausführen sollte.

Grüße

Dear Player, thank you for your response. Do you have any updates for us in relation to the payment? Additionally, could you please attach a screenshot of your pending withdrawal?

I look forward to your reply.

Dear Leonmesserblabla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila,

Mystake has recently made a small payout. Due to the monthly limit, the payout has been paused. We'll see what happens next.

Hallo Attila,

aktuell hat Mystake ein wenig ausgezahlt. Aufgrund des monatlichen Limits wurde die Auszahlung angehalten. Wir werden sehen, wie es weitergeht.

Thank you for your response. Could you please provide us with an update on the current rate at which the payments are being processed? Additionally, could you please confirm the amount that you currently still need to withdraw and attach a screenshot of your pending withdrawals? Thank you in advance for your reply.

Good day,

Mystake has continued to make payments. Currently, €3,800 is still outstanding. I will provide screenshots shortly.

Thank you very much and best regards

[Redacted]

Guten Tag,

Mystake hat weiter ausgezahlt. Aktuell offen sind noch 3.800€. Screenshots werde ich zügig nachreichen.

Vielen Dank und liebe Grüße

[Redacted]

Hello dear Casinoguru team,

The new balance after the requested payout is €2400.

Best regards

[Redacted]

Hallo liebes Casinoguru-Team,

der neue Stand nach angefragter Auszahlung beträgt 2400€.

Viele Grüße

[Redacted]

Thank you for your reply.

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money has been paid out.

Thank you so much for your help.

Das Geld wurde ausgezahlt.

Vielen Dank für eurr Hilfe.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru