MyStake Casino - Вывод средств игроком задерживается из-за проблем с верификацией.

Hi good morning, I've been trying to withdraw this blessed sum from the site for days but it won't let me withdraw with SEPA because I don't have other cards or bank accounts. It tells me to verify the profile, a moment later it tells me profile verified but it still won't let me withdraw.

At first it asked me for my residence document and blocked it anyway, now it doesn't ask me anymore, it tells me profile verified and it doesn't let me withdraw the money, I'm looking for help please because I don't know how to ask for help

Salve buongiorno sono giorni che provo a ritirare questa benedetta somma dal sito ma non mi fa prelevare con sepa perchè non ho altre carte o conti bancari mi dice di verificare il profilo un istante dopo mi dice profilo verificato ma non mi fa ritirare lo stesso.

All inizio mi chiedeva il documento di residenza e me lo bloccava lo stesso adesso non me lo chiede piú mi dice profilo verificato e non mi fa ritirare i soldi cerco un aiuto per piacere perchè non so a chiedere aiuto

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Dear Fratimo97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Have you made any successful withdrawals before?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

A week ago I tried to withdraw with bitcoin and yesterday I was refused another withdrawal method

Una settimana fa ho provato a prelevare con bitcoin e nt ieri mi è stato rifiutato un altro metodo di prelievo

You see, it comes out like this but it doesn't let me withdraw with SEPA

Vedete mi esce cosi ma non mi fa prelevare con SEPA

Well, don't answer me anymore.

Mbe non mi rispondete piú

Dear Fratimo97, thank you for your response. Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

Well, don't answer me anymore.

Mbe non mi rispondete piú

I've been contacting you for days but you're not helping me, let me know thanks and have a good day

Sono giorni che vi sto contattando ma non mi state aiutando fatemi sapere grazie e buona giornata

Dear Fratimo97, thank you for your response. Do I understand correctly that the failure of your latest withdrawal was due to an invalid cryptocurrency payment address? Have you proceeded with any further withdrawal attempts? If so, could you please attach a screenshot of your pending withdrawals?

Thank you for your patience and cooperation.