N1 Bet Casino - Вывод средств игроком задерживается из-за проблем с процедурой "Знай своего клиента".

I provided 2 documents.. bank statement and utility bill both original with everything being visible and yet they claim it's modified and alterd wich is a total lie and not true. I told them I can show rproof it's original documents but they don't care all they say is their system found that the file is modifed and wont do anything more to help me

I'm losing hope that I will be able to withdraw...All the proof and its still not enoug...never had a KYC problem until now...this is a absolutly scumy site don't deposit your money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible, or was it blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

-My account is accessible

-slots

-Yes

-I send the screenshots

I gave them a legit unaltered document idk what else too do...I cannot unalter an unaltered document 😂😂

Can you actualy help me and get my funds ? I'm losing hope that I will get payed.

Are you condifident this casino is legitiment and will pay me out?

Thanks for your reply and the information provided.

Kindly provide me only the documents the casino identified as altered. Send the information to my email at [email protected]

We apologise for the inconvenience.

Dear pleaseNoScam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru