Need For Spin Casino - Вывод средств игроками задерживается.

Hello Casino Guru team. I am filing this complaint because Need For Spin casino is withholding my money without justification. I have three pending withdrawal requests of €500 each, totaling €1500.

My account is fully verified (KYC approved) and I have successfully cashed out at this casino before. Casino support formally informed me that my first withdrawal request was scheduled for August 21, 2026. However, that date has passed and the funds remain frozen in my player account without having been released. The casino has broken its own payment promise. I request your assistance in mediating and having my funds released. What I want is to receive payment for these three withdrawals.

Thank you very much and best regards

Hola equipo de Casino Guru. Presento esta queja porque el casino Need For Spin retiene mi dinero sin justificación. Tengo tres solicitudes de retiro pendientes de 500 euros cada una, sumando un total de 1500 euros.

Mi cuenta está completamente verificada (KYC aprobado) y ya he cobrado con éxito en este casino anteriormente. El soporte técnico del casino me indicó formalmente que mis primer retiro solicitado estaba programado para el 21 de agosto de 2026. Sin embargo, esa fecha ya ha pasado y los fondos siguen congelados en mi cuenta de jugador sin haber sido enviados. El casino ha incumplido su propia promesa de pago. Solicito su ayuda para mediar y que liberen mis fondos.Lo que quiero es recibir el pago de estos tres cobros

Muchas gracias y un saludo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

This morning I received one of my three pending withdrawals, the one scheduled for August 21, 2026. I requested it on August 8, 2026. I contacted them to ask when they planned to pay the next one, and they told me it's scheduled for August 28. So I assume they'll schedule the next one for September 4, almost a month waiting for all my withdrawals. But at least, thanks to resources like this, they've paid. Now I just have to wait for the next ones, and as soon as I receive all my funds, I'll consider the matter resolved. Thank you very much, Casino Guru team.

Esta misma mañana me han pagado 1 de los tres retiros pendientes el que tenía como fecha prevista 21/08/26 solitcitsfo el día 08/08/26 les he escrito para ver cuándo tenían pensado pagarme el siguiente y me dicen que está programado para el día 28/08 ósea que intuyo que el siguiente lo planificarán para el 4/09 casi un mes esperando por la totalidad de mis retiros. Pero al menos y gracias a este tipo de recursos han pagado solo queda esperar por los siguientes y en cuanto reciba todos mis fondos dar por solucionado el tema .Muchas gracias equipo de casino gurú

And if I had already received payment previously after the KYC process and all with my own money, never from a bonus since I almost never request them.

Y si ya había cobrado con anterioridad pasado el proceso kyc y todo con dinero mío nunca de bono ya que no los solicito casi nunca .

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player, thank you for your response. Have you received the rest of your withdrawals as well? Can we consider this complaint resolved?

Thank you in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila