Neon54 Casino - Отказ игрока от участия в турнире отложен.

Hello, I requested a withdrawal on May 31, 2026, but I haven't received my money yet. The chat support staff keep saying the same thing: that my withdrawal is finalized, etc. I don't understand what the problem is, as I've had several withdrawals successfully completed before.

Guten Tag ich habe seit denn 31.05.2026 eine auszahlung beantragt aber bis heute habe ich mein geld nicht erhalten. Die chat mitarbeiter erzählen immer das gleiche das meine auszahlung im finale ist usw. Verstehe ich nicht was das problem ist da ich schon mehrere auszahlung hatte die erfolgtreich abgeachlossen sind

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear schrauber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello, the KJC wasn't even asked about.

Real money was used in the game.

The last payment was on June 8, 2026.

Hallo die KJC wurde garnicht nachgefragt.

Es wurde mit echtgeld gespielt.

Lezte auszahlung war am 8.06.2026

Bank transfers have always been done this way. Regards

Banküberweisung wurde immer so gemacht. M.f.G

June 22, 2026, and I still haven't received any money. It's really sad that nothing has happened yet. Regards

22.06.2026 und bis heute kein geld bekommen. Echt traurig das immer noch nichts passiert ist. M.f.G

Hello, I hope you've been able to resolve this issue, as I've been waiting for several days now. I've been waiting for my payout since May 31st, 2026. Unfortunately, I cannot recommend Neon54 Casino; it's impossible.

Guten Tag, ich hoffe da ich jetzt schon ein paar tage warte das ihr was ereichen konntet. Seit den 31.05.2026 warte ich jetzt auf die auszahlung. Diese Casino kann ich leider kein weiter empfehlen Neon54 Casino unmöglich.

Thank you for clarifying the issue.

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Additionally, please forward all relevant correspondence between you and the casino. You may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear schrauber,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean