Nitrobet Casino - Учетная запись игрока была неожиданно заблокирована.

I've logged in today and noticed in my account I won a BGAMING drop valued 80000€ in real balance.

After requesting a withdrawal for 500€ which was my daily limit I opened a ticket with them to increase my withdrawal limits.

After an hour or two I was logged out of my account with the error message saying that my account has been deactivated and that I should contact support.

With this said I've sent an email and haven't received a reply.

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Dear iTzEcztazy,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear iTzEcztazy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru