Nords Casino - Выигрыш игрока был конфискован.

Hello, won 7000 eur at Nords Casino on New Year's.

D has a maximum withdrawal of 1000 eur at a time, so I put in a withdrawal of 1000. As expected, the withdrawal was canceled, 2 times due to kyc etc. Fix this and make a third withdrawal attempt. Approved! Perfect I thought, and log in to withdraw another 1000. Takes about 2 days, then they email me that 5379 eur has been confiscated due to "violation" of their rules... Apparently I must have used a VPN, bonus cheating and used forged documents in the withdrawal process. All of this is just pure garbage. Sure, I registered a bonus on the first deposit, but it is played according to all the rules of the game! The funny thing here is that I have already had my first withdrawal approved with all its documents! They also left behind an amount that they considered to correspond to my deposits, which I also got out without any problems! I am definitely not guilty of their accusations and therefore I contacted them and made a GDPR request. Want IP logs, proof of bonus fraud and my fake documents.

What I got was an excel file, which couldn't be opened for that matter, with my deposits and withdrawals only😅 which gives me even more proof that they have no evidence for their accusations!! What can I do??? It's sick that they should only be able to do this!!! Mvh

Tjena, vann 7000 eur på Nords Casino på nyår.

D har max uttag på 1000 eur åt gången, så jag lägger in om uttag på 1000. Som förväntat avbröts uttaget, 2 ggr pga kyc osv.Fixar detta och gör ett tredje uttagsförsök. Godkänt! Perfekt tänkte jag, och loggar in för att ta ut 1000 till. Tar ca 2 dagar, sen mailar de mig att 5379 eur är ju konfiskerade pga"brott" mot deras regler...Vpn ska jag tydligen ha använt, bonusfusk samt använt mig av förfalskade dokument i uttagsprocessen. Allt detta är bara rena sörjan. Visst, jag reggade en bonus vid första insättningen, men den är spelad enligt alla konstens regler! Det lustiga här är ju att jag redan fått första uttaget godkänt med alla dess dokument därtill! Dem lämna även kvar en summa som dem ansåg motsvara mina insättningar, vilka jag oxå utan problem fick ut! Jag är definitivt inte skyldig till deras anklagelser och därav kontakta jag dem och gjorde en GDPR förfrågan. Vill ha ip loggar, bevis på bonusfusk och mina falska dokument.

Det jag fick, var en excell fil, som inte gick att öppna för den delen, med mina insättningar samt uttag bara😅 vilket ger mej än mer bevis på att dem inte har belägg för deras anklagelser!! Vad kan jag göra??? Sjukt att dem bara ska kunna göra såhär!!! Mvh

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Dear Egon850,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from Nords Casino.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• What specific communication have you received regarding the reasons for the confiscation of your funds?
• Can you confirm whether you have indeed used a VPN while accessing the casino?
• Did you follow all the terms and conditions associated with the bonus during your gameplay?
• What type of documentation did you provide for the KYC process?

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petra