OnlySpins Casino - Учетная запись игрока закрыта.

Hallo this casino is a scam i deposited 250 euros i won 750 euros when i made a withdrawal the next day when i tried to access my account it was closed without any notification when i asked why they said i was suspected of fraud that's what they consider but i asked what the reason is even today for a month they haven't responded to my email my money won they said they transferred it manually for a month i've been waiting and i haven't received any money i still asked them why i was accused of fraud and they don't say just that they said that's what they consider well tell me what fraud i did or what you consider not such lies

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I generally only play slots.No, I did not do a verification because this casino did not require it.

Yes I had an active bonus in my account but I won from my deposit not from the bonus and according to the terms and conditions You can cancel the bonus at any time But the bonus has nothing to do with what they are accusing me of fraud...they haven't responded to my emails for a month and I asked what fraud I did to be accused of it but they don't answer me anymore.

If I violated their terms and conditions, you would have told me that. accuse me of fraud why are you accusing me of fraud because I deposited 250 euros I won 500 and you don't want to give me money are you accusing me of fraud? what do you want me to lose. stop accusing me of fraud? I played correctly I opened an account I deposited I played I won I withdrew I didn't play any strategy absolutely nothing I played correctly

look what they told me by email but I haven't received any money at all and it's been a month already

Hello Marius17,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok i wait