OnlySpins Casino - Запросы игроков на блокировку аккаунта игнорируются.

This casino isn't blocking my account despite my gambling addiction information. They reply to my emails, ignore my account suspension requests, and bombard me with advertising text messages.

Dieses Casino sperrt mein Konto trotz spiemsuchtinformation nicht . Sie antworten auf meine mails ignorieren das sperransuchrn und bomben mich mit sms Werbung zu.

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Dear Fistaisdaxxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at

[email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• Could you please confirm that you can still log in to your account?
• Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Petra