Pandido Casino - Учетная запись игрока остается закрытой без решения проблемы.

I've been playing at this casino for a long time. Due to my gambling addiction and therapy, I've decided to close my casino account. I submitted my first self-exclusion request on February 24, 2026, to the following address: [email protected] On March 3, 2026, I resubmitted my application in accordance with the chat instructions at [email protected] On April 16, 2026, I once again requested to close my account along with information about my gambling addiction. [email protected] . To no avail. On May 7, 2026, I filed a complaint requesting a refund of the funds paid from February 24, 2026. [email protected] . No response. I resubmitted my complaint today.

Gram w tym kasynie od dłuższego czasu. W związku z moim uzależniem od hazardu i odbytą terapią postanowiłem zamknąć konto w kasynie. Pierwszy wniosek o samowykluczenie zlożyłem w dniu 24.02.2026 na adres [email protected]. W dniu 03.03.2026 ponowiłem wniosek zgodnie z wytycznymi z czatu na adres [email protected]. W dniu 16.04.2026 jeszcze raz prosiłem o zamknięcie konta wraz z informacją o moim uzależnieniu od hazardu na [email protected]. Bez skutku. W dniu 07.05.2026 zlożyłem skargę z wnioskiem o zwrot wpłaconych środków od dnia 24.02.2026 na [email protected]. Bez odpowiedzi. Dzisiaj ponowiłem skargę.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pandido Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues in a format where your email address and the casino's email address are visible? Please send the information to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to any of the requests you shared? Have you received any emails acknowledging receipt of these requests, such as a ticket number?

If your account is currently not blocked, as the next step, I recommend you send a self-exclusion request via email again at [email protected], and this time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Pandido Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

I have access to my account at all times.

I send emails to your inbox.

Last payment on 04/06/2026.

I never received any confirmation.

Witam.

Cały czas mam dostęp do konta.

Maile przesyłam na Twoją skrzynkę.

Ostatnia wpłata w dniu 04.06.2026.

Nigdy nie otrzymywałem żadnych potwierdzeń.

Thanks for your reply.

Was your account closed since your last post?

Have you received any responses whatsoever to your previous self-exclusion requests sent to the VIP email address, including any automated responses?

Please let me know.