Pistolo Casino - Игрок заявляет о задержке выплат.

On Friday at this particular casino I won some money and requested a withdrawal, every day I made one withdrawal and the third one I received an email that the first withdrawal was canceled, today I received another email and the other withdrawal was canceled. I contacted them and they keep telling me excuses, they keep going from day to day, the money I played was mine without a bonus without spins, they keep canceling my withdrawals and they don't tell me why, the amount is important and very important to me, and there is other money in the account that I can't withdraw because it allows me 3 withdrawals per 24 hours and so far out of 3/4 of the withdrawals I make, they cancel them! Please help me! Thank you!!

Την Παρακευή στο συγκεκριμένο καζίνο κέρδισα κάποια χρήματα και έκανα αίτημα ανάληψης , κάθε μέρα έκανα και από μία ανάληψη την τρίτη μου ήρθε μεικ ότι ακυρώθηκε η πρώτη ανάληψη σήμερα ήρθε πάλι μέιλ και ακυρώθηκε κα η άλλη ανάληψη . Επικοινώνησα μαζί τους και μου λένε όλο δικαιολογίες με πάνε από μέρα σε μέρα , τα χρήματα που έπαιξα ήταν δικά μου χωρίς μπόνους χωρίς περιστροφές , μου ακυρώνουν συνέχεια τις αναλήψεις και δεν μου λένε για ποιο λόγο , το ποσό είναι σημαντικό και πολύ σημαντικό για εμένα , και υπάρχουν και άλλα χρήματα στο λογαριασμό όπου δεν μπορώ να τα κάνω ανάληψη γιατί μου επιτρέπει 3 αναλήψεις ανά 24 ώρες και μέχρι στιγμής από τις 3/4 που κάνω αναλήψεις μου τις ακυρώνουν ! Παρακαλώ πολύ βοηθήστε με ! Ευχαριστώ !!

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Dear Anna80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center