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I have made a withdrawal request and a whole week has passed and the money has not been transferred. The chat continues the same trope. Does anyone know anything to help us? Thanks. I have also applied for the amount of 500 and I only have 500 in it and it also does not let me make the withdrawal

Έχω κάνει αίτημα αναληψης και έχει περάσει η περίοδος μιας ολόκληρης εβδομάδας και τα λεφτά δεν έχουν διεκπαιρεωθει. Το τσατ συνεχίζει το ίδιο τροπάριο. Ξέρει κάποιος κάτι να μας βοηθήσει; Ευχαριστώ. Επίσης έχω κάνει αίτηση το ποσό των 500 και έχω αλλά 500 μέσα και δεν με αφήνει επίσης να γίνει η ανάληψη

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

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Dear Viglator,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru