PlayJonny Casino - Средства игроков были конфискованы.

The casino, without any explanation, has simply seized my funds by administrative decision and refuses to give me any kind of explanation about it.

El casino sin alegar nada simplemente ha cogido y me ha confiscado mis fondos por decision administrativa y se niegan a darme ningun tipo de explicacion al respecto.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I'll answer your questions:

What types of games did you play to accumulate winnings? Slots, live casino games, or sports betting?

Through casino games and sports betting.

Did you accumulate your earnings with or without the bonus?

I accumulated the earnings without a bonus.

Have you completed the KYC verification process or at least submitted any identity documents to the casino for verification?

I have passed the full verification, I have sent my ID, proof of deposit and proof of identity.

Hola te respondo a las preguntas:

¿A qué tipo de juegos jugaste para acumular ganancias? ¿Tragamonedas, juegos de casino en vivo o apuestas deportivas?

Mediante juegos de casino y apuestas deportivas.

¿Acumulaste tus ganancias con o sin bono?

Las ganancias las acumule sin bono.

¿Ha pasado la verificación KYC completa o al menos ha enviado algún documento de identidad al casino para su verificación?

He pasado la verificacion completa, he mandado mi dni, prueba de deposito y prueba de identidad.

Please forward me the email you received from the casino when your account was blocked at [email protected]. Kindly include all the subsequent communication between you and the casino customer support regarding their decision as well. Thank you for your cooperation.

I'll send it to you right now!

Ahora mismo te lo mando!

You already have it in your email!

Ya lo tienes en el correo!

Dear Gaenicus

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Play Jonny Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Play Jonny Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.