PlayJonny Casino - Учетная запись игрока закрыта, а выигрыш конфискован.

My account has been blocked and my wiinings worth of $82500 cad was confiscated. My account has been verified and i was just waiting for my pending withdrawal when my account was sunddenly logged out and I couldnt log back in. I contacted a live support agent and was told that my account has been permanently suspended as per decision of their team without any explanation. This is a big scam.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What games did you play to accumulate your winnings of $82,500?
• Did you accumulate these winnings with or without a bonus?
• Which documents did you submit to the casino for the verification of your account? Were any of these documents reviewed and approved by the relevant department before your account was closed, or did you only manage to upload them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

None of my withdrawals were successful, I played coin blitz and volcano and some others. And I play with real money no bonus money. They ask for my ID, proof of deposits, bank statements, and interac records.

Hello Greggy,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Greggy,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at [email protected].

Thank you for your understanding.

Best regards,

Kristina

Casino.Guru 

There has been no update since last time. My account is still suspended. Thank you

Thank you very much for your reply, Greggy. Did the casino specify which rule you allegedly breached? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Greggy,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Greggy,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite PlayJonny Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s account has been blocked?

Thank you in advance for providing the information.