PlayMojo Casino - Заявление игрока об отказе было отложено и отклонено.

They said I broke bonus rules by betting over $7 per spin before the 40x play through was achieved but their games literally would not let me bet over that amount so it is impossible that has happened. They delayed payout and strung out support times as long as possible befire finally denying the withdrawal completely. Scams for sure. Ive never had this problem anywhere else ive played.

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Dear Db16,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position on the breach of the maximum bet rule is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

If there is any other relevant communication between you and the casino, please send it as well.

Please allow me to ask you further questions:

• Have you bought bonus rounds or bonus features while playing slots?
• Which slot games have you played to your knowledge?

Thank you in advance for your reply.

Best regards,

Tomas

Dear Db16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru