PlayOJO Casino UK - Игрок считает, что вывод его средств задерживается.

I deposited £10 in order to qualify for the casino's 50 free spin welcome deal, I won an extra £31.50 off of these spins putting my total balance to £41.50. I attempted to withdraw the same day - I waited over 24 hours and the withdrawal had still not gone through, then my balance was reset to the original amount of £10. I'm sure this withdrawal of my original £10 won't go through either knowing this seemingly scamming company, but I hope it does and I get my extra £31.50 as well. I hope my problem can be easily resolved.

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Dear tindogOP,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tindogOP,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear tindogOP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.