Playzilla Casino - Вывод средств игроками задерживается.

Hello, I hope you can help me.

Can

Five days ago I won €40,000. Support told me I was at level 3 and could withdraw €800 every 24 hours. I did this, and the first withdrawal came after four days. I had two more withdrawals of €800. I wanted to withdraw again, but it didn't work. They put me down to level 2. I wrote to support, and they said that... The error persists, and I keep playing, but that's not enough for them. They told me I should deposit more money to keep my level up. This morning, I withdrew €500, and then after 20 minutes, my €800 withdrawal was suddenly canceled, which I didn't do. I contacted support, and they said it was a mistake, but I can't withdraw again because I can only do so 24 hours later. And now it's only €500. I currently have a balance of €38,000. Do I have to wait a whole year to get it all paid out? How is that supposed to work if they're treating me like this? Please, can you help me?

Thank you for your efforts. Regards

Hallo ich hoffe das sie mir weiter helfen

Können

Ich habe vor 5 tagen 40000 euro gewonnen bei suport haben sie mir geaagt ich das ich.level 3 bin und ich jeder 24 std 800 euro auszaheln kann habe das auch gemacht erste auszahlung ist nacht 4 tagen gekommen habe noch zwei mal 800 eurp bei auszahlung gehabt wollte nochmal ist nicht gegangen sie haben mich auf level 2 runter gesetz habe suport geschrieben sie haben gesagt das ei. Fehler ist dan wieder nicht spiele ganze zeit noch weiter aber das reicht denen nicht ich sool einzahlen das mein leveö aufrecht böeibt meinten sie bei suport jetz in der früh habe 500 euro ausgezahlt dan nach 20 min war meine 800 euro auf einmal stoniert was ich nicht war habe suport geschrieben sie meinten das ein fehler war aber kann nicht maö wiedr auszahlen weiö ich 24 std später erst kann und das jetz 500 euro ich habe gut haben aktuell 38000 euro sill ich jetz ganze jahr warten bis ich alles ausgezahlt bekomme wie soll das gehen wen die mir jetz so machen bitte kännen sie mir weiter.helfen

Bedanke mich für ihre. mühe mfg

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Stay safe.

Dear Simarik, thank you very much for submitting your complaint.

I completely understand your frustration with the slow withdrawal process. However, we can only ask the casino to proceed with the payments according to their policies.

Could you please advise whether you have any pending withdrawals at the moment? If so, could you please clarify whether you are facing any delays with their payment?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

So far, only one payout has arrived. I've made four payouts; one came through, one was canceled, and I was demoted from level 3 to level 2. Now I can only make 500 payouts, even though support told me I could make 800 payouts every 24 hours. Nothing is right. Thank you for your efforts.

Regards

Bis lang ist nur eine auszahlung angekommen 4 auszahlung gen habe ich gemacht eine ist gekommen eine wurde stoniert und ich wurde von level 3 auf level 2 runter gebracht von jetz kann ich nur mehr 500 auszahlung en machen obwohl mir bei suport gesagt wurde das ich jeder 24 std 800 auszahlung machen kann nichts stimmt da danke für ihre bemühungen

Mfg

Hello, I've been trying to withdraw my money for days. I submit a request every 24 hours, and the next day it's canceled. So far, they've canceled four of my withdrawals and refuse to pay out. Each time, support says there's a system error and tells me to send a manual data request, which I've done now, but I don't think they intend to pay. Please help me.

Hallo ich versuche zeit tagen meine geld auszahlen jeden 24 stunden reiche ich ein und nächsten tag wird es mir stoniert bis jetz hanen sie mir 4 stoniert und wollen nicht auszahlen und jedes mal suport schreibt system fehler ich sol manuel daten anfrage schieken habe ich auch jetz getan aber ich glaube nicht das die zahlen wollen bitte helfen sie mir weiter mfg

Hello, I've been waiting in vain for my payout for 14 days. My payouts have been canceled multiple times. I've done everything the support team told me to do, but nothing has been confirmed by playzilla2.com support. Even after confirmation from playzilla2.com, my payout was canceled. They make fun of what they said, canceling it anyway after 10 minutes and acting like they knew nothing. It's all just empty words. I want to take legal action and ask you to mark this platform as unsafe. I don't want the same thing to happen to anyone else. Depositing and gambling is fine, but payouts from playzilla2.com are impossible after 14 days. My total balance has only been paid out twice and canceled 8 times. Currently, I have €43,000 that I won in real money from playzilla2.com, and I'm not getting anything. Don't deposit anything. Regards.

Hallo ich warte vergebens auf meine auszahlung zeit 14 tagen wurde mir meine auszahlungen mehr mals stoniert mehr mals gabe das gemacht was die mir bei suport erzählen nichts hat sich auf Wahrheit von playzilla2.com suports als warheit bestätigt und wurde nach bestetigubg von playzilla2.com erbeut meine auszahlung stoniert sie machen sich lustig nach 10 min was siegesagt haben trotzdem stonieren u d tuhen so als sie nichts wusten und nichts als leere worte ich möchte rechtlich vorgehen u d bitte sieum diese platform als unsicherzmakieren möchte niemandem das gleiche passiert einzahlen verspielen ist gut auszahlung ist nicht drinen von playzilla2.com zeit 14 tagen von. Gesamt guthaben wurde nur zwei mal ausgezahlt 8 mal stoniert zur zeit habe ich 43000 euro was ich von playzilla2.com echtgeld gewonnen habe und nichts bekomme zahlts nichts ein am besten mfg

Hello, I've been waiting in vain for my payout for 14 days. My payouts have been canceled multiple times. I've done exactly what support told me, but nothing has been confirmed by playzilla2.com support. Even after confirmation from playzilla2.com, my payout was canceled. They make fun of what they said, canceling it anyway after 10 minutes and acting like they knew nothing. It's all just empty words. I want to take legal action and ask you to mark this platform as unsafe. I don't want the same thing to happen to anyone else. Depositing and gambling is fine, but payouts from playzilla2.com are impossible after 14 days. My total balance has only been paid out twice and canceled 8 times. Currently, I have €43,000 that I won in real money from playzilla2.com, and I'm not getting anything. Don't deposit anything.

Hallo ich warte vergebens auf meine auszahlung zeit 14 tagen wurde mir meine auszahlungen mehr mals stoniert mehr mals gabe das gemacht was die mir bei suport erzählen nichts hat sich auf Wahrheit von playzilla2.com suports als warheit bestätigt und wurde nach bestetigubg von playzilla2.com erbeut meine auszahlung stoniert sie machen sich lustig nach 10 min was siegesagt haben trotzdem stonieren u d tuhen so als sie nichts wusten und nichts als leere worte ich möchte rechtlich vorgehen u d bitte sieum diese platform als unsicherzmakieren möchte niemandem das gleiche passiert einzahlen verspielen ist gut auszahlung ist nicht drinen von playzilla2.com zeit 14 tagen von. Gesamt guthaben wurde nur zwei mal ausgezahlt 8 mal stoniert zur zeit habe ich 43000 euro was ich von playzilla2.com echtgeld gewonnen habe und nichts bekomme zahlts nichts ein am besten

Dear Simarik,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Simarik,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Playzilla Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Playzilla Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Dear Simarik,

Thank you for reaching out to us.

We would kindly like to apologize for the delay and cancellations of some withdrawal requests.

Firstly we would like to inform you that the daily, monthly and yearly withdrawal limits are depending on your account status which is influenced by your activity and calculated automatically by the system. We are not able to manually change or influence your status.

You can find the according overview within our terms and conditions section 6.11.

Furthermore kindly note that we forwarded your requests with priority and expect the finalization of your pending payments in the nearest time.

We thank you for your understanding.

Kind Regards,

Playzilla Team

Hello Playzilla Casino

Thank you for your reply. How am I supposed to do this now? I don't quite understand. Will it pay out properly in the future, and I'm not getting any canceled withdrawals? I have 3 active withdrawal requests, but nothing is happening. So far, I have 9 canceled withdrawal requests. During this time, I played at Book of Ra with Plus15 for 14 days. Sometimes I lost up to €15,000 and then won again, and I've been waiting for days for a withdrawal. Why isn't this being counted by your system at level 15? And why was I moved from level 3 to 2 after I suddenly won two days ago? Support told me I could withdraw €800 every 24 hours, then suddenly it was back to level 2 and €500 every 24 hours. They didn't say anything about that either, but so far, only two withdrawals in 15 days. And support just says to be patient and offers no help so far.

Regards

Hallo playzilla casino

danke für ihre anwort wie soll ich das jetz verstehe es nicht ganz wird es in zukunft ordnungs gemäß auszahlen und bekomme keine stoniert de auszahlungen habe 3 auszahlungen noch aktiv was sich nichts tuht bis jetz habe ich 9 stonierte auftrag für auszahlung ich habe in diese zeit 14 tagen bei book mit plus 15 gespielt mal habe ich verloren bis zu 15000 euro und dan wieder gewonnen und zeit tagen warte auf auszahlung und warum wird das nicht gezählt von ihren system auf level ? Und wiso werdee ich von level 3 auf 2 gesetz wem ich auf einmal gewonen habe nach zwei tagen suport hat mir mitgeteilt das ich jedeer 24 std 800 euro auszahlen kan, dan wars wieder auf einmal level zwei und 500 euro jeder 24 std auch nichts gesagt aber bis jetz nur zwei auszahlungen in 15 tagen und bei suport heistes nur geduld und keine hilfe bis jetz.

Mfg

Hello playzillacasino

And now two more withdrawals have been cancelled at once. I only have one in place, which will certainly be cancelled as well. The order was placed on January 19th, 2026, at 6:00 AM. I don't understand this. What are they trying to achieve? Am I supposed to gamble away my entire balance of €44,000? What kind of system is this? How do I get my money paid out? I've been doing everything they've told me for 15 days now – patience, patience. Until then, tell me what the next steps are!

Regards, Simarik

Hallo playzillacasino

Und jetz gerade wurde mir wieder zwei auf einmal weitere auszahlung stoniert hab nur eine drinen was auch sicher stoniert wird auftrag gestellt 19.01.26 uhr zeit 06.00 ich verstehe das nicht was wollen sie damit eriechen soll ich meine gesamte guthaben von 44000 euro verspiellen was für sytem ist das wie bekomme ich meine geld ausgezahlt zeit 15 tagen mache ich alles was sie gesagt haben geduld geduld bis wohin sagen sie mir wie es weiter gehn soll !!!

Mfg Simarik

And then my next booking was cancelled – three cancellations within one day! This is not a reliable portal. Three cancellations within one day? Why? Because they only want to collect money but not pay out!

Und nächste wurde mir stoniert inerhaöb einen tag drei stonierrungen so sind keine zuverlesige portal drei stonierung innerhalb einen tag wiso weil sie nur kasieren aber nicht zahlen wollen !!!

Dear Simarik,

Thank you for your detailed explanation. I sincerely empathize with your frustration, particularly given the significant amount in your balance and the numerous canceled withdrawal requests. I completely understand that repeated cancellations without a clear and consistent explanation can cause considerable concern.

According to the casino’s response, withdrawal limits are associated with an automatically calculated VIP level, as mentioned in section 6.11 of the Terms and Conditions. However, it is still unclear why your withdrawal requests continue to be canceled despite seemingly falling within the specified limits, as well as the rationale behind the reduction of your VIP level without prior notice, especially after previous withdrawals were successfully processed at a higher tier.

At this point, I believe it is essential for the casino to provide clarification on the following matters:

1. The reasons behind the multiple cancellation of withdrawal requests, particularly several that occurred within a single day;
2. The status of the currently pending withdrawal(s) and whether they will be processed without further cancellations;
3. If the player’s current VIP level and withdrawal limits are now finalized and stable, allowing the player to have clear expectations moving forward;
4. If there are any additional checks or restrictions associated with the account that may result in further delays or cancellations.

Dear Playzilla Casino,

We kindly request a clear and detailed response addressing the aforementioned points, along with a realistic timeline for processing the player’s pending withdrawals. Repeated cancellations without adequate clarity can significantly erode trust in the withdrawal process.

Simarik,

In the meantime, I recommend refraining from submitting additional withdrawal requests until the casino provides clarification on this matter. This approach may help prevent further automatic cancellations and confusion. I will continue to monitor the situation closely and will follow up once the casino provides a response.

Kind regards,

Hadi

Hello hadi

Thank you for your time and your help, very much so.

I received order confirmation this morning. Over the weekend, I lost up to €23,000 out of frustration, but then won again. My current account balance is very high, and I made another withdrawal at 6 a.m. today. Two more are currently being processed, one from last week is still pending.

I don't think what you lose or win is counted towards your level.

I hope that somehow all of this will be resolved. Regards

Now the two have also been cancelled, current payout I have no one now, only one was approved today.

Hallo hadi

Danke für deine zeit und deine hilfe sehr zerzlich

Ich habe heute in der früh eine auftrag besttetig bekommen habe wochenende von frust bis zu 23000 verspielt und dan wieder gewonnen aktuele konto stand ist sehr hoch zu info und ich habe heute um 6 uhr ein weitere auszahlung gemacht gehabt zwei sind jetz in berabeitung eine von letzte woche noch

Was verspiele oder gewinne wird auf level nicht gezählt denke ich

Ich hoffe das irgend wie das alles gelöst wird mfg

Jetz wurde die zwei auch stoniert aktuelle auszahlung habe jetz keine eine wurde nur jetz heute bewilligt.

Dear All,

Thank you for your reply and patience.

We would kindly like to apologize for the cancellations and any inconvenience this may have caused.

We forwarded the issue now for further investigation in order to get to the bottom of the reason of cancellation and will inform you as soon as possible.

Furthermore we would kindly address the posted questions:

1. We will investigate the cancellation reason and will provide you with a solution as soon as possible
2. Currently there are no open or pending withdrawal requests on the account
3. The VIP level is not stable and may change based on the activity of the player. That said, it may occur that the player is reaching again a higher VIP level which allows him higher withdrawal limits.
4. There are no further restrictions of the account accept of the players VIP level.

We will contact you in the nearest time with further information about the investigation.

In the meantime we would kindly like to ask the player to place new withdrawal requests.

Thank you for your patience and understanding.

Kind regards,

Playzilla Casino Team

Dear Playzilla Casino,

Thank you for your response and update. We will be patiently awaiting any further information from you.

Dear Simarik, please do not hesitate to share any updates with us as they become available.

Hello Hadi

I am patiently awaiting the answer that will come; I will gladly share any new information with you. Regards.

Hallo Hadi

Warge azch geduldig auf das anwort was kommen wird gerne wen was neues ist teile es gern mit ihnen mfg

Dear Simarik,

Thank you for your reply.

Please be informed that we forwarded your new withdrawal requests with priority and are still investigating the recent cancellations.

We will get back to you as soon as possible.

Thank you for your patience and understanding.

Kind regards,

Playzilla Casino Team

Hello Playzilla Casino

For three weeks now I have been waiting in vain for my payments to be processed. I will seek medical help because of you. I have gambled away more than 60,000 euros and won nothing because of how it's set up. It's still being investigated. You're a joke. I only have 19,000 euros left because of you. You get people to gamble and lose because you keep saying "be patient" until you take everything from them, like you did to me. You're no help at all. You're set up so that no one can ever pay out. I've documented everything for days, recorded everything, everything about how you get people to gamble away their winnings. I now have 19,000 euros left out of 80,000 euros in winnings. What are you waiting for? You're just going to gamble away that too. I will take legal action and do everything necessary to ensure that people avoid your company and your platform in the future. You're fraudsters.

PS: If anything happens to me, they are responsible because of their manipulation of my health status. They are Playzilla Casino.

Hallo playzilla casino

Auf was zeit 3wochen warte ich vergebens auf meine auszahlungen wege. Sie wede ich mir artzliche hilfe holle wegen sie habe ich mehr als 60000 euro verspielt u d nicht maös was gewonnem weil es so eingestellt ist es wird noch untersucht ihr seids ein witz ich habe nur mehr 19000 euro wegen sie weiö sie die menschen dazu bringen zu spielem und valieren weil sie noch immmer sagen bishen geduld bis sie alles von ihnen abziehen wie bei mir sie sind keine hilfe sie sind auf das eubfesteölt das niemand bei ihnen auszahlen kann ich habe zeit tagen lales protokolliert alles auf genommen alles wie sie.menschen dazu bringen ihre gewinne zu verspielen ich habe 19000 euro jetz von 80000 euro nur gewinn wokts ihr ihr koch abwarten das auch verspiele werde rechtlich vor gehn alles dazu nötige tuhen das mann ihre untenehmen und ihre pltform in zukunft meidet ihr seids betrüger.

Ps wen mir was pasiert sind sie verantwortlich wegen ihre Manipulation meine gesundheitliche zu stand jetz sindd sie playzillacasino.

Dear Simarik,

Thank you for your reply.

We are deeply sorry for the delay and any inconvenience.

We would kindly like to ask you to check your emails where we send you information regarding the verification of your account.

Please upload all requested document on your Profile in order to successfully verify your account and proceed with your withdrawal requests.

We thank you for your understanding.

Kind regards,

Playzilla Casino Team

Hello CasinoPlayzilla

I just received the email; since I'm away for the weekend, I will upload the documents no later than Monday.

PS: Up until now this wasn't necessary, but they have to drag it out, no problem, I'll do that too, let's see if they'll send me my money.

Regards

Halllo CasinoPlayzilla

Habe das email jetz bekommen da ich unterwegs bin wochenende, werde ich die unterlagen spätestens am montag hochladen

Ps bis jetz war das nicht erforderlich aber sie mussen jaa es auf die länge ziehen kein problem werde das auch mach schauma dan ob sie mir meine geld schiieken werden.

Mfg

Dear Simarik,

Thank you for your reply.

We will review your documents as soon as possible once they were uploaded.

Please be informed that with the successful verification of your account your withdrawal request will proceed in the nearest time.

We thank you for your understanding and cooperation.

Kind regards,

Playzilla Casino Team

Dear All,

Thank you for your cooperation and patience. I am closely monitoring the thread.

We will await the next update from you, Playzilla Casino.

Dear Simarik,

We would kindly like to ask you to upload all requested documents on your profile in order to proceed with the verification of your account.

Thank you for your cooperation and understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

I have sent all the documents you requested via email.

Since uploading to Playzilla Casino failed several times, I sent an email to Playzilla support; now they have all the documents.

PS: All documents were successfully uploaded to the playzilla2.com portal.

Regards

Hallo playzillacasino

Ich habe alle Dokumente die sie gewünscht haben per email gesendet

Da das hochladen auf playzilla casino mehr mals gescheitert ist habe ich an suport playzilla email gesendet jetz haben sie alle Dokumente

Ps,alle Dokumente wurden erfolgreich auch in playzilla2.com portal hochgeladen

Mfg

Hello playzillacasino

I have completed all registrations.

I don't have an e-wallet, so how did you come up with the idea of ​​registering for an e-wallet? I don't own one!

Regards

Hallo playzillacasino

Ich habe alle Registrierung durchgeführt

Auser e wallet ich habe so was nicht wie kommen sie auf Registrierung auf e wallet besitze keine e wallet!!!

Mfg

Dear Simarik,

Thank you for your reply and clarification.

We forwarded all information to the relevant department and expect further updates as soon as possible.

Thank you for your patience and understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

How long will this take? Why were my withdrawals blocked and why does it say "user blocked" now? Today I received another cancellation notice saying they have everything they need. What's the point of all this, playzilla2.com?

Hallo playzillacasino

Wie lange dauert das jetz warum wurde meine auszahlungen gespert und steht benutzer gespert jetz auf einmal heute jabe ich wieder eine stonierung bekommen sie haben alles jetz was sie brauchen was soll das noch alles playzilla2.com?

Dear Simarik,

Thank you for your reply.

We would kindly like to inform you that the following documents are still missing in order to complete the verification of your account:

• ID / Passport in full view, not cropped
• Proof of ownership for the used Paysafecard

Kindly upload the requested documents within your profile.

Thank you for your understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

They send you an ID card and passport too, and they want proof of Paysafecard. What's that all about? What does that have to do with verification? I've uploaded my passport several times, clearly visible and uncropped. It's not accepted. How much more visible does it have to be? You clowns! Such a fraudulent portal doesn't exist, but keep it up! I'm going to get additional help from the press. I'll do everything I can to stop what you're doing and make sure it gets heard in Austria.

This is also a letter to the playzilla2.com license holders and providers.

Here again, and please pay close attention, it's pending and the paysafecard verification has now been uploaded, you scammers.

Here you now have paysafe proof and again passports to read without cropping.

Regards

Hallo playzillacasino

Sie bekommen ausweis von pass noch dazu und wollen paysafenachweis was soll das was hat das mit verfizurung ziutuhn ich habe mehr mals meine pass hochgeladen sichtbar nicht beschnitten es nimmt nicht an wie sichtbar sol es noch werden ihr witzfiguren so ein betrügerischer portal gibs nicht aber weiter so nur weiter ich werde mir zusatzliche hilfe von presse hollen ich werde alles dazu tuhn was sie da abziehen und sorge dafür das in östereich zu hören werden

dies ist auch ein anschreiben an die playzilla2.com lizenz Inhaber und anbieter.

Hir nochmal und schauen sie gut auf es ist anstehend und paysafenachweis wurde auch jetz hochgeladen ihr betrüger.

Hier jetz haben sie paysafe Nachweis und nochmal passs zum lesen ohne beschnitten

Mfg

Dear Simarik,

Thank you for the update. I understand that this situation has been very stressful, especially considering the duration of the process and the amounts involved. Please be assured that your case is being reviewed carefully.

At this stage, I kindly recommend that you refrain from placing any further bets and focus solely on completing the verification process so this matter can move forward without additional complications.

Dear Playzilla Casino Team,

Thank you for your continued communication and cooperation so far.

Given the length of this case and the number of changes in document requests, we would now kindly ask for clear and consolidated clarification so the situation can be resolved as smoothly as possible.

Specifically, we kindly request:

• A final and complete list of all documents required to successfully complete the player’s verification, with confirmation that no further documents will be requested unless strictly necessary;
• Clarification on whether the documents already submitted (including ID/passport and Paysafecard proof) are acceptable, or, if not, a brief explanation of what is missing or needs adjustment;
• Confirmation of the player’s current account status, including the reason for the "user blocked" message;
• A realistic timeline for completing verification and processing withdrawal requests once all required documents are approved.

Additionally, to allow for an objective review, I would kindly ask both the casino and the player to share any relevant supporting documents, screenshots, or correspondence related to this case, either directly in this thread or by email to [email protected].

This will help ensure transparency and allow us to properly assess the situation and assist both parties effectively.

Simarik, once the casino confirms the final requirements, please submit only the requested documents and then wait for confirmation of review. I will continue to monitor the case closely and follow up as needed.

Thank you both for your cooperation and patience.

Kind regards,

Hadi

Casinoplayizilla

What kind of crap are you pulling? What's the point, you damned scammers? I'm going to court, I'm going to the press. You're such con artists, it's unbelievable. Now you have everything, and now you want ID again to confirm me? You're a joke. I'm going to make everyone on TikTok, Instagram, wherever it's possible, post your little scams, everything you've done, all the screenshots, all the conversations. I'm going to spend all my time making sure everyone hears about you and doesn't play on your site or sign up.

Casinoplayizilla

Was für sxheisse zieht ihr ab was soll das ihr verdammten betrüger ich werde vor gericht gehn ich werde presse gehn ihr seids so was von betrüger das gibs nicht jetz habs ihr alles jetz wolts.ihr nochmal ausweis das es mich bestätigt ihr Seids ein witz Ich werde dazu bringen das jeder auf tiktok instagram wo es auch mäglich ist eure spiekchen posten alles was ihr abgezogen habs alle screenshots alles gespräche werde meine zeit nur damit verbringem das jeder von euch hört und nicht bei euch spielt oder sich anmeldet.

Casinoplayzilla

Casinoplayzilla

Dear Simarik,

Thank you for your reply.

We truly understand your frustration and want to assure you that we will do our best to verify your account as soon as possible.

However we would kindly remind you of the following terms and conditions you agreed upon creating your account:

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the fund deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc. 

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

Please find below the additional documents needed in order to verify your account:

• ID from counrty of residence or resident permit
• Skrill ownership

Please note that the verification procedure is not only for our safety but also our duty to keep players safe.

Once we receive all required documents we will finalize your verification in the nearest time and proceed with the payout of your funds.

We thank you for your understanding and cooperation.

Kind regards,

Playzilla Casino Team

Dear Simarik,

Thank you for your reply.

We truly understand your frustration and want to assure you that we will do our best to verify your account as soon as possible.

However we would kindly remind you of the following terms and conditions you agreed upon creating your account:

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the fund deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc. 

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

Please find below the additional documents needed in order to verify your account:

ID from counrty of residence or resident permit

Skrill ownership

Please note that the verification procedure is not only for our safety but also our duty to keep players safe.

Once we receive all required documents we will finalize your verification in the nearest time and proceed with the payout of your funds.

We thank you for your understanding and cooperation.

Kind regards,

Playzilla Casino Team

Hello playzillcasino

I have uploaded the requested documents, so you have no further requests.

Regards

Hallo playzillcasino

Es wurde von mir die veröangten dokumante hochgeladen so mit haben sie keine andere wünsche mehr.

Mfg

Hello playzillacasino

I've been trying to upload my residence permit and Skrill payment from paysafecard again for days now, but it keeps getting rejected. What's the problem? How long are they going to keep this up?!

Regards

Hallo playzillacasino

Ich tuh zeit tagen wieder.mal meine Aufenthaltztitel hochladen plus skrill.von paysafecard also wird immer wieder abgehlent was ist das problem jetz wieder schon wie lange wollen sie das noch durchziehen !!!!

Mfg

Dear Simarik,

Thank you for your reply.

We would kindly like to inform you that the following documents are still missing:

• ID from counrty of residence or resident permit
• Skrill ownership

Please note that the documents must be in good quality, all information visible and original Photos or PDF documents.

Thank you for your understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

Are you kidding me? Every day I upload my residence permit and Skrill confirmation. What more do you want from me? I'll upload both for another week. That's enough! I'll take care of all this with a lawyer starting tomorrow and upload them again.

ID card from the country of residence or residence permit

Skrill ownership data will be uploaded by me personally within a certain timeframe.

Regards

Hallo playzillacasino

Willen sie mich veraschen jeden tag tuhe ich meinE aufenthalt titel plus skrill hochladen was wollen sie noch von mir zeit eine woche tuhe ich beides hochladen es reicht jetz ich tih das alles mit einen mit einen anwalt erledigen ab morgen und wieder hochladen

Ausweis des Wohnsitzlandes oder Aufenthaltserlaubnis

Skrill-Besitz zeit tagen wird von mir persönlich hochgeladen

Mfg

Hello casinoguru

Here again, just uploaded by me personally, are the missing data: ID card from the country of residence or residence permit.

Skrill ownership

They don't want to accept it, so do something about it now!

Regards

Hallo casinoguru

Hier nochmal jetz gerade wieder hochgeladen von mir persönlich die fehlenden daten Ausweis des Wohnsitzlandes oder Aufenthaltserlaubnis

Skrill-Besitz

Sie wollen es nicht akzeptieren tuhen sie was dagegen jetz endlich mal.

Mfg

Dear Simarik and Playzilla Casino Team,

Thank you both for the updates.

Simarik, I completely understand your frustration with the repeated document requests and the stress this situation has caused. To help resolve this efficiently, I kindly ask you to send all relevant verification documents (ID/residence permit, Paysafecard/Skrill proof, and any other requested files) directly to my email at [email protected]. This will allow me to personally review everything and confirm whether the documents meet the verification requirements.

Playzilla Casino Team, once I have reviewed the documents, I would appreciate it if you could clarify why the previous uploads were rejected by your system, and provide clear guidance on what is required for successful verification. This will help prevent further failed uploads and allow the pending withdrawals to be processed smoothly.

Simarik, please focus on sending the documents as requested. I will review them immediately upon receipt and follow up with both parties to ensure a resolution.

Thank you both for your cooperation and patience.

Kind regards,

Hadi

Dear Simarik,

Thank you for your reply.

We would kindly like to inform you that the following documents are still missing:

• ID from country of residence or residence permit ( both sides, not cropped ) 
• Ownership Skrill / Paysafecard with email visible

In the previous provided documents not all information were visible due to cropped documents and please note that on the ownership proof the email address must be visible.

Thank you for your cooperation and understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

I've been sending them my ID for two weeks now, and Skrill will finally accept it instead of constantly sending me this garbage. I send it to them again every day, and I've already filed a lawsuit. Screw the money, you really think you're clever, it's nothing but a scam. It's clearly visible on Skrill that it's my account, and I have my ID and residence permit. I'm doing the same with a lawyer for several days.

Regards

Hallo playzillacasino

Ich sende ihnen zeit twei wochen ausweis und skrill tuht es endlich mal annehmen und schreibs mir nicht ganze zeit diese müll ich sende ihnen jeden tag erneut und rechtlich habe schon eingechaltet scheis drauf auf das geld iht glaubs wirdlich ihr seids klug nichts als betrug skrill ist deutlich zu sehn das es meine konto ist und ausweis afenthaltstitel genau so tuhe das mit anwalt hochkaden zeit tagen

Mfg

Hello hadi

That's exactly how I ended my email to you too, and I haven't received a reply for weeks. It's the same story. Are you all working together, or do you belong to each other, or are you all part of something? What kind of help do you actually get here? Is there no one, or is it all a joke? The main thing is to classify it as secure and rip people off. How can you classify such a portal as secure? Why don't you just explain that to me clearly?

Regards

Hallo hadi

Genau so habe dir auch email geeendet auch keine anwort bekommen zeit wochen das gleiche arbeutets ihr zusannen oder gehörts oder zusammen was für hilfe bekomt man eigentlich jier keinen oder ist alles ein witz hauptsache als sicher einstufen und geld von menschen aus der tasche ziehen wie könts ihr so ein portal als sicher einstufen warum eklersts ihr mir das nicht mal deutlich

Mfg

Hi Simarik,

Sorry for the delay. I just sent you an email with the details. Please check it and let me know so we can move forward together.

Best regards,

Hadi

Hello hadi

I sent you the requested email this afternoon.

Regards

Hallo hadi

Habe dir nachmitag die gewünschte email gesendet

Mfg

Dear Simarik,

We have received the document and will review it and get back to you as soon as possible.

Dear Simarik and Playzilla Casino Team,

Thank you for your update.

Simarik has submitted a new version of the ID document. To avoid further confusion and repeated uploads, could you please clarify specifically what the issue is with the ID?

Which side of the ID is considered cropped, front or back?

Which exact part is missing or not fully visible?

Is any specific detail unreadable?

Providing detailed guidance will help the player submit exactly what is required and prevent further delays.

If needed, you are welcome to send a more detailed explanation or internal reasoning directly to my email at [email protected]. I understand that certain verification criteria may be internal, and I will not disclose any sensitive compliance details to the player. This will simply allow me to understand the exact requirement and mediate the case more effectively.

Thank you in advance for your clarification.

Kind regards,

Hadi

Dear Simarik,

Thank you for your reply.

We would kindly like to inform you that the uploaded document is an E-card which is an electronic health insurance card that serves as proof of insurance for visits to doctors and hospitals.

Please be informed that this document can not be used for verification, there is no issue date, expiry date, date of birth.

In order to proceed with the verification we would kindly like to inform you that we need ID issued in Austria or a Residence permit

Thank you for your understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

I sent you my residence permit weeks ago, but you still haven't accepted it. My residence permit is indefinite and it's not a card because I was born in Austria. My residence permit is just like everyone else's, and I've been living with it for 40 years. I'm also sending you an ID card issued by the Austrian consulate; let's see if you accept that.

Regards

Hallo playzillacasino

Ich habe zeit wochen euch aufenthaltstitel gesendet hat ihr auch nicht akzeptiert meine aufenthaltstitel ist unbefristet und es ist keine karte weil ich in Österreich geboren bin ist genau so mein aufenthaltstitel wie alle andere und ich lebe zeit 40 jahren schon mit das ich sende ihnen noch eine ausweis ausgestellt von Östereich konsulat schauen wur ob ihr das akzeptierts

Mfg

Hello hadi/hello playzilla2.com

I've been sending my residence permit and ID card for weeks now. How much longer will this drag on? I'm not an asylum seeker in Austria. My residence permit is indefinite. What's the point of all this? You have my passport, bank account, Skrill, Paysafe – you've got everything. What more can I do? I just want to finally get my money paid out. Depositing is fine, but withdrawing is a pain.

Hallo hadi/hallo playzilla2.com

Ich sende schon zeit wochen aufenthaltstitel genau so Personalausweis wie lange wird das noch auf länge gezogen ich bin kein asyl lebende in Österreich mekne aufenthaltstitel ist unbefristet was soll das gamze zeit ihr habs meine pass genau so bankonto genau so skrill paysafe alles habs ihr bekommen was soll ich noch tuhen ich willl endlich meine geld ausgezahlt belommen einzahlen ist gut auszahlen tut euch weh

Hi Playzilla Team,

I’m a bit confused by the back-and-forth here. The player has submitted a residence permit, an Austrian consulate ID, passport, and all the payment documents. Yet your last reply focused only on an E-card.

Could you clarify exactly what is still missing and why the documents already provided aren’t enough? If there’s a specific reason or any supporting evidence, you’re welcome to share the details or backup documents directly with me at my email ([email protected]) so we can verify and move this forward efficiently.

The player is understandably frustrated at this point, and we all want a fair and timely resolution. Any clarity would be really appreciated.

Thanks in advance!

Hadi

Hello hadi/hello playzillacasino

And how much longer will this take? I've sent everything you wanted, you've received all my documents. I want my money paid out immediately, or you'll classify this platform as unsafe.

Regards

Hallo hadi/hallo playzillacasino

Und wie lamge wird das noch dauern ich habe alles gesendet was ihr woltets ihr habs ganze unterlagen von mir ganze dokumante von mir erhalten ich will mein geld sofort ausgezahlt haben oder ihr tuts diese platform als nicht sicher einstufen.

Mfg

Dear Simarik,

Thank you for your reply and patience.

We would like to clarify that until now we received the following: Turkish Passport, one side of Residence permit and insurance card.

Please be informed that in order to complete the verification we need both sides of the residence permit or Visa or Austrian ID.

Thank you for your understanding.

Kind regards,

Playzilla Casino Team

Hello Playziöla Casino

I've been explaining to you all along that my residence permit consists of only one page, not two. I don't have a card-style residence permit, but the complete old version of the Austrian residence permit, an indefinite permit. What's there to understand? Or do you simply refuse to understand? I'm now going to email and upload the entire residence permit document to the portal, and you can take a good look at it. Are you so backward that you can't see it?! What kind of Playzilla employees are you that don't even know what they're talking about?!

Regards

Hallo playziöla casino

Ich tuh ihnem ganze zeit das erköeren das meine aufenthaltstitel von nur eine seite besteht nicht von zwei seiten ich besitze keine karte aufenthaltstitel sondern die ganze alte version von aufenthaltstitel von Östereich einen unbefristeten titel was gibs da nichts zi verstehm oder wollen sie es nicht verstehm ich werde jetz nichmal das besotz von aufenthaltstitel per emaiö und bei portaö hochladen und scauen sie sie es sich gut an sind sie so zürück geblieben das sie es nicht sehn!!! Was f0r playzilla mitarbeiter seits ihr von das s7e sich kicht mal auskennen.

Mfg

Dear Simarik,

I have sent you an email

Dear Playzilla Casino Team,

Thank you for the clarification.

Since this verification has been ongoing for several weeks and the player is understandably frustrated, I would also like to kindly ask whether there are any specific concerns regarding the player’s identity that are causing this delay. If there are compliance-related suspicions, you may share them with us directly via email at [email protected] and they will remain confidential.

Additionally, please let us know whether a verification video call could help resolve this matter more efficiently, if needed.

We would like to move this case toward a final resolution as soon as possible.

Kind regards,

Hadi

Hello hadi

And how long will it take for them to get back to you? I've sent you the requested documents, just like that, to playzillacasino.

Regards

Hallo hadi

Und wie lange dauert das die sich melden ich habe dir die gewünschte Dokumente gesendet genau so an playzillacasino

Mfg

Hello hadi / hello playzillacasino

The verification has been completed for 2 days now, everything worked out. When will the payout be? There are payouts from January 27th and 28th, 2026, which are still being processed. Now the verification is complete.

Regards

Hallo hadi /hallo playzillacasino

Das verfizurung ist jetz zeit 2 tagen duruch hat alles gegklapt wan ist das auszahlung jetz es sind auszahlungen von 27.01.26 und 28.01.26 was noch in berabeitung jetz ist verfizurung alles fertig.

Mfg

Dear Simarik,

Thank you for your patience and the provided documents.

We are happy to inform you that your account has been successfully verified.

Furthermore, please note that we forwarded your payments with priority and expect the finalization in the nearest time.

We thank you for your cooperation and understanding.

Kind regards,

Playzilla Casino Team

Hello Playzilla Casino

Thank you for your reply. Yes, after half a month it's done. The verification is now waiting to be processed again. What else is being processed? Do you have all the details? Is it really that difficult for you to accept and send the payout?

Regards

Hallo Playzillacasino

Danke für ihre anwort ja nach 1 haöb monat ist es geschaft das verfizurung soll jetz wieder warten auf berabeitung was wird noch berabeitet habs ihre ja alles ist das so schwierig das auszahlung sie akzeptieren und zu senden

Mfg

Dear All,

I am pleased to see that we are making progress on this issue.

We will now await confirmation of the payment.

Kindly keep us informed of any updates you may have.

Hello hadi / hello playzillacasino

Yes, I would also be happy to finally make progress, but I just received two cancelled payments again, one from January 27th, 2026 and the next from January 28th, 2026. So what's the reason for this?

Regards

Hallo hadi /hallo playzillacasino

Ja ich würde mich auch freuen endlich Fortschritte zu machen aber habe erst jetz wieder zwei stornierte auszahlungen bekommen eine von 27.01.26 nächste 28.01.26 also woran liegt es jetz

Mfg

Dear Simarik,

Thank you for your reply.

We are currently investigating the cancellation with our payment department and will provide you with a solution as soon as possible.

We thank you for your understanding.

Kind regards,

Playzilla Casino Team

Hello playzillacasino

How much longer will it take? When will they finally find the solution? I'm waiting for a quick answer and a solution soon.

Regards

Hallo playzillacasino

Wie lange wird es jetz noch dauern wan finden sie die Lösung endlich, warte auf einen schnellen anwort und auf baldigen Lösung

Mfg

Hello playzillacasino / hello hadi

What a load of crap! I've just received another cancelled payment. It was paid out on February 26th, 2026, and cancelled today, March 2nd, 2026. It's been 7 weeks without a single payment. You wanted verification, and I got it. What's your issue now? I want answers!

Hallo playzillacasino /hallo hadi

Was für scheiss verasche ist das bekomme wieder eine stornierte auszahlung jetz gerade von 26.02.26 ausgezahlt heute storniert jetz am 02.03.26 zeit 7 wochen keine einzige auszahlung ihr woltets verfizurung habs ihr bekommen was ist jetz eure anliegen ich will anworten !!!