Playzilla Casino - Запрос игрока на вывод средств задерживается.

Good morning, I have an account on Playzilla and in a few days I won around 8700 euros.

I have a maestro level VIP manager account, and I can only withdraw 1000 euros per day.

the first 1000 arrived to me.

the second 1000 have been processed and are just waiting to arrive.

the third parties are still in the acceptance phase.

This morning, 24 hours after my last request, my withdrawal was refused, saying my limit had been reached, even though more than 24 hours had passed.

It's giving me problems with logging in, and on top of that I'm level 4 and now I'm level 3.

I ask for help please

Buongiorno ho un account su playzilla e nel giorni di qualche giorno ho vinto circa 8700 euro.

ho un account vip manager livello maestro , e posso prelevare 1000 euro al giorno solo.

i primi 1000 mi sono arrivati.

i secondi 1000 sono stati elaborati e devono solo arrivare.

i terzi sono ancora in fase di accettazione.

questa mattina dopo 24 ore dall'ultima richiesta mi viene rifiutato il prelievo dicendomi limite raggiunto, anche se sono passate più di 24 ore.

mi da problemi con l'accesso, e per di più da livello 4 ora sono livello 3.

chiedo aouto per favore

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify how many pending withdrawal requests you have currently in your account? If possible, kindly send me a screenshot of your transaction history, showing the dates and amounts you requested for the withdrawals of your winnings.

According to the Terms and Conditions:

6.11 All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

6.12 The customer's VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn't been actively placing bets for a month is automatically lowered to the lowest level.

6.13 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

Have you contacted customer support after you found out that your VIP level had been downgraded? What was their explanation?

Could you kindly specify what issues you're having when you attempt to log into your account?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning

support gives me an error

It doesn't let me enter the site through the main page but only through a link in a message they didn't see.

Today they accepted two more withdrawals from me. One thousand euros each.

and two more of 300 and 500 in the acceptance phase.

but it seems like everything is slow

Buongiorno

l'assistenza mi da errore

sul sito non mi fa entrare tramite pagina principale ma solo tramite link di un messaggio invisto da loro.

oggi mi hanno accettato altri due prelievi Da mille euro l'uni.

e altri due da 300 e 500 in fase di accettazione.

ma sembra che sia tutto a rilento

The chat unavailable screen won't let me send it.

Lo screen della chat non disponibile non me la fa inviare .

When was the last time you successfully withdrew money from this casino?

Have you received any updates from the casino customer support in the meantime? If so, kindly forward them to me at [email protected], or post screenshots here. Thank you for your patience and cooperation.

Dear Joosi96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, for now they are paying me and only 2400 euros remain to be received.

Buongiorno per adesso mi stanno pagando e rimangono solo 2400 euro da ricevere

Thank you for letting me know.

When was the last time you successfully received winnings from this casino?

How many pending withdrawal requests are currently in your account? Please specify the amounts and dates you requested the withdrawals.

Dear Joosi96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.