Posido Casino - Аккаунт игрока был закрыт без объяснения причин.

Good morning. The casino in question disabled my account for no reason. I had a real balance of €150, and I've already made other successful withdrawals, but now they're closing my account without responding to my email for explanation, nor sending me one of their own to justify this action.

Buongiorno. Il casino in questione mi ha disabilitato l’account senza alcun motivo. Avevo un saldo reale di 150 euro, ho già effettuato altri prelievi andati a buon fine ma ora mi chiude l’account senza rispondere alla mia mail di spiegazioni, senza mandarmene una di sua iniziativa per giustificare tale azione.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear kappafg93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra