Posido Casino - Выигрыши игрока были задержаны.

I won 3560 Swiss francs playing the game Lucky Pharaoh by Blueprint at Casino Posido.com on November 29, 2025, but the winnings have not been credited to my account. I have tried to clarify this with support several times; they tell me I will receive an email response, but nothing happens, even though I have submitted all the necessary information.

Ich habe auf dem Casino Posido.com im Spiel Lucky Pharao von Blueprint 3560 Franken gewonnen am 29.11.2025 die nicht meinem Konto gutgeschrieben wurden. Mehrere Male habe ich versucht mit dem Support zu klären, man sagt mir ich bekomme eine Mailantwort, passiert aber nichts ich habe alle Infos eingereicht.

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Dear Lonix0110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]?

Have you stopped playing right after the incident? Meanwhile, please check our article explaining "How slot machines are programmed"

ttps://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Additionally, have you accumulated these funds with the help of bonus?

How long have you been a player at this casino, please?

Looking forward to hearing from you.

Thank you in advance for your understanding.

Best regards,

Katarina

Hello Katarina, I sent you everything by email.

Hallo Katarina ich habe Ihnen alles per Mail gesendet.

Dear Lonix0110,

thank you for your reply and emails.

Could you also forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I sent it to you by email.

Habe Ihnen per Mail gesendet.

Dear Lonix0110,

Thank you for your email. We are currently reviewing your complaint internally and will contact you with an update as soon as possible.

Thank you for your patience,

Katarina

Dear Lonix0110,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Lonix0110,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Dear Lonix0110,

Thank you for bringing this to our attention. We are sorry to hear about the issue you experienced.

To investigate this matter thoroughly, we kindly ask you to provide the following details. Please note that the Bet ID shown on your previous screenshot is not the correct reference number we need for the investigation. It appears you might be looking at the internal history within the game itself, rather than your account's official gaming history.

Please provide the following information from your casino profile:

Name of the game:

Missing win amount:

Exact date and time of the incident:

Bet amount placed:

Bet ID (Transaction ID from your Profile History):

Account balance before the issue occurred:

A brief description of what happened:

You can find these specific details by visiting your Profile and selecting the "History" option. You can use filters to search for the exact session.

Once we have the correct Bet ID and these details, we will prioritize the investigation with our technical team.

Best regards,

Posido Casino Team

Dear Posido team,

I would like to explain once again, clearly and comprehensibly, what my request is about:

I understand exactly which betting ID you require. However, I cannot access it. In my search history, I am unable to adjust the game name, date, or time, or to perform a targeted search. All relevant information that could serve as evidence has either been removed from your IT systems or is no longer accessible to me.

However, I have a screenshot of the game history showing the date, time, and winnings. Based on this information, you should be able to easily react, check my history, and see that something is wrong.

Furthermore, I note that the game provider Blueprint is no longer represented at your casino and the game Lucky Pharaoh is also no longer playable.

Frankly, I've had enough of this situation. You have complete insight into my gameplay – I, on the other hand, do not. That's the tragedy of the whole thing. Despite your knowledge, I receive no support.

This clearly gives me the impression that I am not being treated fairly. You cannot credibly convey to me that you cannot see that a mistake has been made here.

I already sent Matej a video via email that clearly shows the search history in your casino isn't working correctly. I've tried everything – phone, PC, clearing the history, etc. – nothing works.

If you can meet me halfway and offer a fair solution, I'll be satisfied. Otherwise, I really don't have the patience for this matter anymore.

My concern is explicitly not about the money. I've already won almost €40,000 in one game with you, yet I've only been able to withdraw €500 per day – which, in my opinion, is not normal at all.

I am a high roller and play at Swiss casinos. There, winnings of CHF 50,000 are in the bank account within 5 minutes, regardless of VIP level.

I urge you to seriously re-examine my case and offer me a transparent and fair solution.

Greeting

Sehr geehrtes Posido-Team,

ich möchte nochmals klar und nachvollziehbar darlegen, worum es in meinem Anliegen geht:

Ich verstehe genau, welche Wett-ID von Ihnen benötigt wird. Genau diese kann ich jedoch nicht einsehen. In meinem Suchverlauf ist es mir nicht möglich, Spielname, Datum oder Uhrzeit anzupassen oder gezielt zu suchen. Sämtliche relevanten Informationen, die als Beweis dienen könnten, wurden entweder von Ihren IT-Systemen entfernt oder sind für mich nicht mehr zugänglich.

Ich verfüge jedoch über einen Screenshot des Spielverlaufs, auf dem Datum, Uhrzeit und Gewinn ersichtlich sind. Anhand dieser Daten sollten Sie problemlos reagieren, meinen Verlauf prüfen und erkennen können, dass hier etwas nicht stimmt.

Zudem stelle ich fest, dass der Spielanbieter Blueprint nicht mehr auf Ihrem Casino vertreten ist und das Spiel Lucky Pharao ebenfalls nicht mehr spielbar ist.

Ich habe ehrlich gesagt keine Nerven mehr für diese Situation. Sie haben vollständige Einsicht in meinen Spielverlauf – ich hingegen nicht. Genau das ist das Tragische an der gesamten Angelegenheit. Obwohl Sie diese Einsicht haben, erhalte ich keine Unterstützung.

Für mich entsteht dadurch klar der Eindruck, dass ich nicht korrekt behandelt werde. Sie können mir nicht glaubhaft vermitteln, dass Sie nicht sehen können, dass hier ein Fehler passiert ist.

Ich habe Matej bereits ein Video per E-Mail gesendet, in dem eindeutig zu erkennen ist, dass der Suchverlauf in Ihrem Casino nicht korrekt funktioniert. Ich habe alles versucht – Handy, PC, Verlauf löschen etc. – nichts funktioniert.

Wenn Sie mir hier entgegenkommen und eine faire Lösung anbieten, bin ich zufrieden. Andernfalls habe ich wirklich keine Nerven mehr für diese Angelegenheit.

Mir geht es dabei ausdrücklich nicht um das Geld. Ich habe bei Ihnen bereits knapp 40.000 € in einem Spiel gewonnen und konnte dennoch nur 500 € pro Tag abheben – was aus meiner Sicht ohnehin nicht normal ist.

Ich bin Highroller und spiele auf Schweizer Casinos. Dort sind Gewinne von 50.000 CHF unabhängig vom VIP-Level innerhalb von 5 Minuten auf dem Bankkonto.

Ich bitte Sie eindringlich, meinen Fall nochmals ernsthaft zu prüfen und mir eine transparente sowie faire Lösung anzubieten.

Gruss