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Good afternoon, I have made 3 withdrawals in the past 15 days. They tell me that everything is fine and that they are taking a while due to workload, but nothing is done. The amount is 500 and 500 and 480 were made on 22-08/22-08 and 23-08, and today is 05-09, and I have not been paid anything in the emails and in the chat. They replied to me, I have photos of everything, can I do it to get paid?

καλησπερα σας εχω κανει 3 αναληψης εδω και 15 μερες μεχρι στιγμης μου λενε οτι ολα ειναι καλα και οτι αργουν λογο φορτου εργασιας αλλα δεν γινετε τιποτα το ποσο ειναι 500 κ 500 και 480 εχουν γινει 22-08/22-08 και 23-08 και σημερα εχουμε 05-09 και δεν εχω πληρωθει καμια στα email και στο τσατ μου απαντανε, εχω φοτογραφιες απο ολα, τη μπωρω να κανω για να τα πληρωθω?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dimasofianidis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas