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Hi, on January 9, 2022 I made a withdrawal of € 452 which to date has not yet been issued to me, therefore, given that the conditions provide for instant withdrawal, I do not see the bookmakers' behavior correct. If they do not issue the bank transfer urgently, I will certainly consider taking legal steps.

Salve, in data 9 Gennaio 2022 ho effettuato un prelievo di euro 452 che ad oggi non mi è stato ancora neppure emesso pertanto visto che le condizioni prevedono il prelievo istantaneo non vedo corretto il comportamento del bookmakers. Qualora non dovessero emettere il bonifico urgentemente sicuramente terrò conto di intraprendere strade legali.

Dear Piero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok, I'll wait a few days then. Thank you

Ok, attenderó qualche giorno allora. Grazie

Dear Piero,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.