Qbet Casino - Учетная запись игрока была закрыта без объяснения причин.

My friends recommended Casino QBET to me! I topped up my account with 2,000 USDT, and it was converted into euros! I started playing games! I was spinning the reels and relaxing! Then that evening, I wanted to place three bets, including sports bets! They were successful! The result: my balance was now 8,200 euros! To withdraw the money, I had to go through verification! This wasn't a problem for me! I sent my passport and proof of residence!

The next day, I received a refusal; my proof of residence didn't work!

Because of the war in Ukraine, I have several residences! I have my own apartment, which is being renovated, and it's rented!

The second day, I sent them the lease agreement for where I currently live, and it still didn't work!

Then I received a letter saying my account was closed; they'd give me a verdict in 5 days! On the 6th day, I received a letter saying my account was permanently closed, and the money had been debited! And not just the money I won, but also the money I'd deposited! They didn't explain why!

I offered to undergo video verification, where I'd show my passport and residence documents, and whatever else they asked for! I still haven't received a response! Please help me with this situation!

This is a scam! I can provide any documents they request! I'm a real person, and this isn't difficult for me! I'm attaching screenshots of my conversations with support!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what personal information you provided during registration or later while using your casino account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you kindly specify which documents you submitted to the casino for verification? Have you ensured that the personal information on these documents matches the information in your account profile?
• Does your wife also have an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I sent both sides of my passport ID, as well as a utility bill stating who pays for what! It includes my full residential address, including my apartment! And the date is for January.

2. Out of the question! This can't be happening! A friend recommended it to me, but he's in another city!

3. They told me those documents weren't valid! I went into my profile, changed my address to the one I'm currently renting, and sent them the entire lease agreement! It has my full address and my personal information! I'm renovating an apartment, and the documents from there didn't work! I sent them the documents from the apartment I'm renting! And again, the documents didn't work, and they blocked my account; I couldn't even log in! Then they stole all my money!

4. When I registered, I initially provided my Ukrainian phone number! But I waited an hour, and the text message never arrived! I asked my wife to just tell me the code from her Belgian number! That's it! She's never played before and doesn't even know this casino. 

Hello bookofua,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear bookofua;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at [email protected]

Thank you for your understanding.

Best regards,

Karla

Casino.Guru 

Dear bookofua,

Thank you for your detailed explanation and for providing the information so far.

To better understand your situation and assess your case accurately, I would like to clarify one important point regarding your account details.

Could you please confirm whether any of your personal information (such as your phone number or residential address) was different at the time of registration compared to the information you later provided during the verification process?

Additionally, did you make any changes to these details (for example, phone number or address) after registering your account or during the verification process?

This information is very important, as discrepancies in account details can sometimes lead to verification issues.

Thank you in advance for your cooperation. I look forward to your reply.

Best regards,

Karla