QuickWin Casino - Игрок еще не получил свой выигрыш.

Hello, I requested three withdrawals of €500 each on three consecutive days. Two were processed quickly, one after the other. The third and final one has now been taking nine days. Support and live chat keep repeating the same AI-generated phrases: "Be patient," etc. However, their terms and conditions state they process withdrawals within three business days. I don't understand why the last withdrawal is taking so long.

Hallo ich hatte 3 Auszahlungen zu je 500€ an 3 aufeinander folgenden Tage beantragt. 2 wurde schnell hintereinander ausgezahlt. Die dritte und letzte dauert nun schon 9 Tage. Support und Live Chat labern immer dasselbe mit den KI vorgegeben Worten. Geduld usw. In den AGB steht aber sie zahlen innerhalb 3 Werktagen aus. Versteh nichts warum sie nun bei der letzten Auszahlung so lange brauchen?

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Dear Katchi82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Katchi82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, when will my post be processed? I sent another email to Quickwin. I keep getting the same AI response.

Live chat is no longer available at all.

Kind regards, Katchi 82

Hallo wann wird denn mein Beitrag bearbeitet? Hatte nochmal eine Email geschickt zu Quickwin. Immer dieselbe Antwort per KI.

livechat ist gar nicht mehr erreichbar.

Mit freundlichen Grüßen Katchi 82

Hello Katchi82,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Katchi82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla