Ragnaro Casino - Игрок еще не получил свой выигрыш.

I am submitting this complaint regarding Ragnaro Casino's failure to process my withdrawal.

My withdrawal request has been pending for more than 7 days. During this period, I have contacted customer support several times, but I have only received the same generic response stating that my withdrawal is "in the queue" and that the Finance Department is working on it.

No one has been able to provide a reason for the delay or an estimated payment date. I have fully completed the verification process and there are no outstanding requests on my account.

I find it unacceptable that a casino can hold a customer's winnings for such a long period while repeatedly providing the same standard reply without any meaningful update.

I have been patient and cooperative, but after more than one week of waiting, I am asking AskGamblers to assist me in resolving this matter.

Amount of withdrawal: €500

I simply request that Ragnaro Casino process my withdrawal without any further unnecessary delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TeresaGraca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear TeresaGraca,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The amount has been paid about one week ago. Can be close this case

Dear TeresaGraca,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru