Rich Royal Casino - Игрок заявляет о задержке выплат.

Good day, my €60 deposit from May 5th, 2026 is still pending. I cancelled my order on May 5th, 2026, and it has been 96 hours since May 11th. I still need to withdraw my money from a casino game I played on May 11th, 2026. I have written to Royal Casino but received no reply; they are still waiting 96 hours.

Guten Tag von 5.05.26 warten mein Geld von 60 evro .von 2 mein stornieren von 5.05.26 wartet 96 Stunden von 11.05 mein Geld züruk von casino spielen von 11.05.26 noch mein bestellen mein Geld von auszahlen. Aba file sreiben von royal casino aba kein antworte nur wartet 96 Stunden.

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Dear Boncuk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Boncuk,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Boncuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru