Richard Casino - Выигрыш игрока был конфискован.

I played at Richard Casino and won a total of €1,310.57. When I tried to withdraw my winnings and uploaded my official documents for verification, my account was suddenly and permanently blocked and all my winnings were confiscated.

The casino is accusing me of having entered "false personal data" in my profile. However, the fact is: during registration, my browser's autofill function entered my name incorrectly ("Bedone Marz"). This was purely a technical error and absolutely not intentional or an attempt to deceive.

I immediately sent the casino my genuine, official identification documents, which prove my true identity 100% without any errors. I only have this one account with the provider. However, the casino completely refuses to manually correct the name or fairly review the case and is simply keeping my rightfully won money. They only want to return my deposits.

I am requesting assistance from CasinoGuru because the confiscation of winnings due to an obvious autofill error with the name is completely disproportionate, as long as my documents are genuine and prove my identity.

Ich habe bei Richard Casino gespielt und einen Gewinn von insgesamt 1.310,57 EUR erzielt. Als ich versucht habe, meinen Gewinn auszuzahlen und meine offiziellen Dokumente für die Verifizierung hochgeladen habe, wurde mein Konto plötzlich dauerhaft gesperrt und mein gesamter Gewinn konfisziert.

Das Casino wirft mir vor, "falsche persönliche Daten" im Profil hinterlegt zu haben. Fakt ist jedoch: Bei der Registrierung hat die automatische Ausfüllfunktion meines Browsers (Autofill) den Namen im Profil fehlerhaft eingetragen („Bedone Marz"). Das war ein reines technisches Versehen und absolut keine Absicht oder ein Täuschungsversuch.

Ich habe dem Casino sofort meine echten, offiziellen Ausweisdokumente geschickt, die meine wahre Identität zu 100 % fehlerfrei belegen. Ich besitze auch nur diesen einzigen Account bei dem Anbieter. Das Casino weigert sich jedoch komplett, den Namen manuell zu korrigieren oder den Fall fair zu prüfen, und behält einfach mein rechtmäßig gewonnenes Geld ein. Sie wollen mir nur meine Einzahlungen zurückgeben.

Ich bitte CasinoGuru hiermit um Hilfe, da die Konfiszierung des Gewinns wegen eines offensichtlichen Autofill-Fehlers beim Namen absolut unverhältnismäßig ist, solange meine Dokumente echt sind und meine Identität beweisen.

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Dear Ghali.22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• When did you register and when did you try to reach out to the casino to correct the error in your name?
• What specific documents did you submit for verification, and were they accepted by the casino?
• Were there any communications with the casino regarding the autofill error? If any, please post screenshots of the conversation.
• Could you please provide us with your real name? As this concerns sensitive personal data, you may send the information directly to my email address at [email protected].

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean