RoboCat Casino - Вывод средств игроками задерживается.

Good evening! I have made 3 withdrawal requests and they are delayed, my account does not require verification and I can't find any other reason for the delay. Can you help me?

Καλησπερα σας ! Εχω κάνει 3 αιτήματα για ανάληψη και καθυστερούν , ο λογαριασμός μου δεν απαιτείτε επαλήθευση και δεν βρίσκω άλλον λόγο για την καθυστέρηση . Μπορείς να με βοηθήσετε ;

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• When exactly did you submit each of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Anasta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru