RoboCat Casino - Вывод средств игроком и закрытие его учетной записи задерживаются.

After multiple emails to Robocat customer service, specifically to my supposed assistant Santiago, who never responds to my claims about escalating my issue to the relevant department, they say... the money never arrives. I've written countless emails to viprobocat. I can't take this lack of responsibility from the supposed assistant anymore. They encourage you not to complete the withdrawal and to cancel it, giving you the runaround by saying they'll escalate the case. And this happens in the 24-hour customer service chat—it's a disgrace. I requested payment and account closure via chat; I have everything in writing. Ms. Niky told me it would be done, a lie. They haven't paid me, nor have they closed my account. What they do to people is make them desperate. A VIP level 4 member waiting for their money, when the maximum is 5 levels, is a real disgrace. I'm very, very disappointed. I've asked them to pay me my €900 and close my account, and nobody has done anything. They pretend they don't know anything, that they won't close the account. They told me to wait. Nooooo! Gentlemen, if someone requests the closure of their account, they pay it and close the account immediately. PERIOD. I request my €900 withdrawal plus the €400 deposit that you blocked on my card, which you do remove instantly, as well as the shameful advertising you send me in my emails about Santa Claus spins granting free spins when depositing, and to release that bonus it's x1. Well, NO ONE has given me any bonus. I also said this in the chat, and they were going to escalate everything, but nobody says anything. I've had several problems with this casino and I will never play here again. I requested the account closure and they laughed at me. If you don't return my money, I will speak to the bank tomorrow. I will report it as a scam and fraud because that's how I feel, and I will go to court to file the corresponding complaint. You are inciting people and not fulfilling your promises. I expect my €1300 back.

Después de múltiples correos electrónicos a atención al cliente de Robocat a mi supuesto asistente Santiago que nunca me atiende de escalar mi tema al departamento pertinente diecen.. el dinero nunca llega les he escrito una multitud de email a viprobocat no aguanto mas esta falta de responsabilidad del supuesto asistente te incitan a que la retirada no la hagas efectiva y que la canceles te dan largas que escalan el caso y esto en el chat de 24 horas de átencion al cliente es una vergüenza he solicitado que se me pague en el chat y se me cierrre la cuenta lo tengo todo por escrito y la señorita niky me dijo que si que se iba hacer mentira ni me han pagado ni me han cerrado la cuenta lo que hacen con la gente es que se desespere una persona esperando al dinero siendo un nivel 4 de vip que lo máximo son 5 niveles es una auténtica vergüenza estoy muy muy decepcionada les he solicitado pagarme mis 900€ y darme de baja la cuenta y nadie ha hecho nada se hacen los que no saben nada que no cerrará la cuenta me decían que me esperara nooooo señores si una persona pide el cierre de su cuenta la pagan y la cierran la cuenta de inmediato PUNTO solicito mis 900€ de retiro de dinero más los 400€ de depósito que me habéis bloqueado de mi tarjeta que eso sí que lo quitáis al momento como también la vergüenza de publicidad que me mandan al correos los giros de santa claus depositando te otorgan giros gratis y para liberar ese bono sería x1 pues Ami NADIE me ha dado ningún bono también lo dije en el chat y también iban a escalar todo pero nadie dice nada he tenido varios problemas con este casino y jamás volveré a jugar aquí he solicitado el cierre de la cuenta y se han reído de mí si no me devuelven el dinero automáticamente hablo con el Banco mañana lo merco como estafa y fraude porque así me siento y voy al juzgado a poner la denuncia correspondiente están incitando a las personas y no cumpliendo con lo que se dice espero que me devuelvan mis 1300€

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many pending withdrawal requests are currently in your account? Please specify the amounts and the dates you submitted these withdrawal requests, and kindly post a screenshot of your withdrawal history here, if possible.
• Could you please specify the reason for closing your account?
• Have you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.