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i have 2x500 withdrawals from 15 August and 1x 500 from 17 august and they are saying me to be patient and the money are safe.I canceled only the last withdrawal from 17 august just to try an other way but the 2 from 500 withdrawals are from 15/8/25

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Good morning

The issue is that my withdrawals from the casino have not been completed, I also only canceled one withdrawal to try another way, the other 2 are from 15/8, 11 days have passed, also my account does not require identification yet, so I have not done it. I send an email every day and they tell me that you will receive your money very soon and that it is safe and to be patient, but they have been telling me this for a week now.

Καλημερα

Το θεμα ειναι οτι δεν εχουν ολοκρηρωθει οι αναληψεις μου απο το καζινο,επισης μονο την μια αναληψη ακυρωσα για να δοκιμασω αλλο τροπο οι αλλες 2 ειναι απο 15/8, εχουν περασει 11 μερες, επισης ο λογαριαμος μου δεν χρειαζεται ακομα ταυτοποιηση συνεπως δεν εχω κανει.Στελνω καθε μερα mail και μου λενε θα λαβετε πολυ συντομα τα λεφτα σας και οτι ειναι ασφαλη και δειχτε λιγο υπομονη αλλα μου το λενε αυτο εδω και μια εβδομαδα

nothing yet

ακομα τιποτα

Thank you for your response. Have you received any updates regarding your withdrawal requests from the casino in the meantime? Have you contacted customer support to ask about the reason for the delay in processing your payments? If so, kindly forward me the communication between you and customer support at [email protected], or post screenshots here. I appreciate your patience and cooperation.

Dear odysseasbaru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.