RoboCat Casino - Вывод средств игроку задерживается казино.

I have requested to withdraw 500 euros from the robocat casino since 15/10/2025, 18 days ago, and a few days ago I started sending them messages about the progress of my withdrawal, and every day they tell me the same thing, that there is a delay and that they are very sorry! They should have paid me!!!! The withdrawals were two of 500 euros, the first one was paid within 3 days! The second one has been 18 days! Without asking me anything! They just say that they are sorry and that they are doing what they can!

εχω αιτηθει αναληψει 500 ευρω απο το καζινο robocat απο τις 15/10/2025 εδω και 18 ημερες εδω και καποιες μερες αρχισα να τους στελνω μυνηματα για την ποροια της αναληψης μου,και καθε μερα μου λενε τα ιδια οτι εχει καθυστερηση και οτι λυπουντε πολυ!επρεπε να με ειχαν πληρωση!!!!οι αναληψεις ηταν δυο των 500 ευρω την πρωτη μεσα σε 3 μερες την πληρωσανε!την δευτερη εχουν περαση 18 μερες!χωρις να μου εχουν ζητηει τιποτα!απλα λενε οτι λυπουντε και οτι κανουν οτι μπορουν!

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Dear soulerakos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you accumulated your winnings with or without an active bonus?
• When was the last time the casino communicated with you regarding the delay in processing your payment?
• Am I correct in understanding that you have not yet been asked to verify your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear soulerakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.