RoboCat Casino - Запрос игрока на вывод средств задерживается.

Hello

I've recently started playing at Robocat. I've requested two withdrawals because you can withdraw up to €500 per day.

I submitted my first payment on August 7, 2025.

I submitted the second payment on August 8, 2025.

I chose to pay by bank transfer. But nothing has happened since then.

Today it has been 16 working days, 01.09.2025

The casino always apologizes, but it happens. Everyone says something different. One says there are too many withdrawals to process at the moment, another says something is being updated in the system.

I wrote almost every 2 days in the live chat and in the support

I sent an email. There was no response to my last email at all. I've simply been waiting too long and wanted to contact you. I hope you can help me.

I've attached screenshots so you can see what I've done.

Hallo

Ich spiele seit neuerstem bei Robocat. Ich habe 2 Auszahlungen beantragt, weil man am Tag einmalig immer 500 Euro auszahlen lassen kann.

1.Auszahlung habe ich am 07.08.2025 eingereicht.

die 2.Auszahlung habe ich am 08.08.2025 eingereicht.

per Banküberweisung habe ich gewählt. Aber seitdem passiert nichts.

Heute sind es 16 Werktage geworden, den 01.09.2025

Das Casino entschuldigt sich immer aber es passiert. jeder sagt was anderes. Der eine Sagt es wären zuviele Auszahlungen im moment zu bearbeiten, der andere Sagt etwas wird im System erneuert?

ich habe fast alle 2 Tage geschrieben im Live Chat und Im support

E mail geschickt. Nur auf meine letzten mail wurde überhaupt nicht geantwortet. Ich warte einfach zulange und wollte mich an euch wenden. Ich hoffe ihr könnt mir helfen.

ich habe euch Bilder angehängt screenshots da könnt ihr sehen. was ich alles gemacht habe

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Good day,

I've been playing since July 2025, only depositing to play, but never withdrawing.

I requested a withdrawal for the first time.

According to Robocat, I don't need verification. Normally, that's the case, if it were mandatory. Otherwise, I wouldn't be able to request withdrawals. Since everything looks good on my account, that's what it says. I'm attaching a screenshot.

No, I didn't have any bonus money or play. I played with my own money. So my winnings were without bonus spins.

Robocat still hasn't responded to my emails

I hope you can help me. I'm tired of asking about this almost every day.

Guten Tag,

Ich spiele seit Juli 2025, habe nur eingezahlt zum Spielen, aber noch nie auszahlen lassen.

Ich habe das erste mal eine Auszahlung beantragt.

Laut der Robocat brauche ich keine Verifizierung. Normalerweise ist es doch so, wenn es ein muss wäre. Könnte ich ja die Auszahlungen sonst nicht beantragen. da es gut ausschaut auf meinem Konto so steht es. Ich füge euch davon ein Screenshot bei.

Nein, ich habe kein Bonusgeld gehabt oder gespielt. Ich habe mit meinem Geld gespielt. Also sind meine Gewinne ohne Bonusspiele gewesen.

Robocat hat immer noch nicht auf meine Mails geantwortet

Ich hoffe ihr könnt mir helfen. Ich habe keinen Nerv mehr da fast täglich nachzufragen.

Hello

Today I received my first payout of 500 euros.

Now I'm waiting for the second payout of 500 euros

I hope it comes soon

hallo

heute habe ich meine 1. Auszahlung die 500 Euro erhalten.

jetzt warte ich auf die 2.Auszahlung im höhe von 500 Euro

ich hoffe es kommt dann bald

Dear Lilimarley,

thank you for your messages and for your update.

It seems we are moving in the right direction.

Please notify us once you receive the remaining funds.

In the meantime, could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello dear Casino Guru team, I have sent all screenshots and emails to you.

The second payment is still pending.

Best regards, Soner

Hallo liebes Casino Guru team, habe somit alle Screenshots und E-mails an euch gesendet.

Die 2.Auszahlung ist immer noch ausstehend.

Liebe Grüße Soner

Hello, I received my second payment today. Thank you for your help.

Hallo,ich habe heute meine 2.auszahlung erhalten ich danke ihnen für ihre hilfe 😀

Hello Lilimarley,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Lilimarley,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina Duboak

Casino.Guru