Roby Casino - Игрок заявляет о задержке выплат.

I have tried to withdraw winnings several times since December 2025 and not a single withdrawal has been approved within the 3 days promised by the casino.

The latest withdrawals have now been waiting 7 days for processing.

Olen yrittänyt kotiuttaa voittoja useaan kertaan joulukuusta 2025 lähtien ja yksikään nosto ei ole hyväksytty kasinon lupaamassa 3vrk ajassa.

Viimeisimmät nostot odottaneet nyt 7vrk käsittelyä.

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Dear Janne90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello. My account has been verified for a while now, and I have asked support if my account needs any action.

And once I have received withdrawals to my account on time.

I have been in contact with the casino daily via chat and email, and they always promise a quick transfer of the money. Let's wait in peace.

Hei. Tilini on vahvistettu jo aikoja sitten, sekä olen kysynyt tuesta tarvitseeko tilini toimenpiteitä.

Ja yhden kerran olen saanut kotiutukset tililleni ajoissa.

Olen päivittäin ollut yhteydessä casino on chatin ja sähköpostin välityksellä, ja aina luvataan pikaista rahojen siirtoa. Odotetaan rauhassa.

Dear Janne90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Janne90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru