Rolling Slots Casino - Игрок заявляет о задержке выплат.

My problem is the verification process. In the live chat, I was assured that my account was verified. However, when I tried to withdraw my winnings, they kept requesting new documents in various formats. All of them were rejected. These included recent bank statements, current notices from the City of Vienna, current annual utility bills, copies of travel documents, my rental agreement, proof of residence, etc. My address is clearly visible on all of these documents. I don't know what else to send. I've come to the conclusion that Rollig Slots doesn't want to process the withdrawals. I'm now trying to warn as many people as possible. They should consider only allowing deposits when a withdrawal is guaranteed. That would be fair.

Mein Problem ist die Verifizierung. Im Live Chat wurde mir bestätigt, das mein Konto verifiziert sei. Jedoch bei der Auszahlung wurden immer wieder neue Dokumente in den verschiedensten Formen gefordert. Alle wurden abgelehnt. Das waren aktuelle Kto. Auszüge, aktuelle Bescheide der Stadt Wien, aktuelle Jahresabrechnugnen von Energielieferanten, Kopien von Reisedokumenten,Mietvertrag, Meldezettel usw. Auf allen Dokumenten ist meine Adresse sichtbar. ich wüsste nicht mehr was ich noch senden soll. Bin zur Überzeugung gekommen, dass Rollig Slots nicht auszahlen will. Versuche nun möglichst viele Menschen zu warnen. Man sollte einmal drüber nachdenken Einzahlungen erst dann zuzulassen wenn auch eine Auszahlung garantiert ist. Das wäre fair.

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Dear Kroatien02,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kroatien02,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila