RollXO Casino - Игрок заявляет о задержке выплат.

I made a withdrawal at Rollxo on the 28/06/26 after finally verifying my account. I was messaging asking for updates and being told everything was fine I just had to wait. 7 working days later the funds still hadn’t been cleared. I messaged and asked what the issues was. Was told nothing everything’s fine it’s my bank blah blah. Come to find out after one of the people I spoke to actually had a proper look into the issue that the payment was stuck on the Payment Providers side (not my bank) another operator reversed the payment & asked me to make a new withdrawal. I did this on 07.07.26 I asked would I now have to wait another 7 days & told multiple times no everything’s okay. Clearly it wasn’t because today 10.07.26 my withdrawal was cancelled without any reason. When I messaged support I was told it was rejected by the payment provider, they aren’t sure of the reason why, that I can make another withdrawal and they will process it ASAP (it takes 3 days at least before they start processing it) I asked to escalate this matter further as it’s ridiculous having to wait practically almost 2 weeks for this payment and it keeps being rejected. I was told there was no point in escalating it as it isn’t on them it’s on the Payment Provider.

i don’t understand how this withdrawal is having such big issues, when I made a 2nd withdrawal on 29.06.26 of $1000 and that was processed and completed before the first one.

Going back and forth with the support on this same issue for multiple days, is completely frustrating and at this point it feels like they’re trying everything to not have to pay the withdrawal.

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Dear cswt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cswt,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear cswt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla