Roostake Casino - Вывод выигрыша игрока задерживается.

I verified my casino account! I played well, withdrew my winnings three times, and even got canceled occasionally. Everything was more or less alright! Now, for almost 10 days, they've been canceling my withdrawals every 24 hours. They keep saying the same thing every day in the chat. I've sent a request to the payment department, but there's been no response, and it's the same every day! It's as if they've run out of money for withdrawals.

Верифицировала акаунт в казино!Играла все хорошо 3 раза выводила выигрыш с периодическими отменами все было более менее !Теперь почти 10 дней отменяют через 24 часа в чате одно и тоже пишут каждый день отправили заявку в платежный отдел но ни ответа ничего нету и так каждый день!как будто у них деньги закончились для вывода)

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Dear Sveta123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I make a withdrawal request in cryptocurrency, and the casino cancels it within 24 hours!!! AND IT'S BEEN LIKE THIS FOR 11 DAYS NOW

я ставлю на вывод деньги в криптовалюте и они казино отменяют его в течении 24 часов!!!И ТАК УЖЕ 11 ДНЕЙ

Now they won't give back 850 euros

теперь не отдают 850 евро

Dear Sveta123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, now they won't give me 855 euros, I also put it up for withdrawal and they cancel it.

Здравствуйте теперь 855 евро не отдают также ставлю на вывод а они их отменяют

I hope you write to them and then everything will be paid quickly.

я надеюсь вы им напишите и тогда все быстро выплатится

Can someone help me withdraw my winnings?

мне кто то поможет с выводом выигрыша?

Dear Sveta123, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please attach a screenshot of your pending withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.