Rooster Bet Casino - Учетная запись игрока закрыта, а выигрыш конфискован.

I had an account on roosterbet a few years ago, but now that I started a new account on their sister site rooster6, they chose to close my account and confiscate my money when I was about to make my withdrawal!

Jag hade ett konto på roosterbet för något år sedan men nu när jag startade ett nytt konto på deras systersida rooster6 så valde dom att stänga mitt konto och konfiskera mina pengar när jag skulle göra mitt uttag!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino. Kindly provide a screenshot of the websites you are referring to in your first post.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you used your original account in the casino?
• Have you tried logging in to your original account instead of creating a new account?
• Have you accepted and played with bonuses, such as welcome deposit bonuses, on either account?
• Did you achieve your current winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the information provided.

• When did you stop using your original account?
• Have you tried logging in with the old login information to your original account before you created a new one?
• Could you please explain, based on what information you concluded that the 2 websites don't belong to the same casino?

Please let me know.

When did you stop using your original account? I stopped using that account in 2022

Have you tried logging in with the old login details for your original account before creating a new one? have the same login details for both accounts.

Can you explain, based on what information you concluded that the two websites do not belong to the same casino?

Please let me know. Partly because I use the same login details for both sites and it wouldn't work if it was the same site. Secondly, the websites have different URL addresses which shows that they were different companies.

När slutade du använda ditt ursprungliga konto? det kontot slutade jag använda 2022

Har du försökt logga in med de gamla inloggningsuppgifterna till ditt ursprungliga konto innan du skapade ett nytt? har samma inloggningsuppgifter till båda kontona.

Kan du förklara, baserat på vilken information du drog slutsatsen att de två webbplatserna inte tillhör samma casino?

Vänligen meddela mig Dels för att båda sidor använder jag somma inloggningsuppgifter för och det skulle inte gå om det var samma sida. för det andra så har webbsidorna olika url adresser som visar att det var olika företag.

Dear Adakri96,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Adakri96,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Rooster Bet Casino representative to join this conversation.

Dear Rooster Bet Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.