Rooster Bet Casino - Внесение депозита игроком было задержано.

Hello

My deposit via PAYSAFE from December 27, 2025 has not been credited to this day.

When I inquired, I was told I had to wait 7 days, and now I'm supposed to wait another 7 days.

Hallo

Meine Einzahlung via PAYSAFE vom 27.12.2025 ist bis heute nicht gutgeschrieben.

Auf Nachfrage teilte man mir mit ich müsste 7 Tage warten und jetzt soll ich wieder 7 Tage warten.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Have you used the same method successfully in this online casino in the past?
• Please could you forward the payment receipt and any relevant communication with the casino support regarding the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Alona40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have used this deposit method consistently.

Die Einzahlungsmethode habe ich ständig verwendet.

Is there anything I need to do that I've overlooked?

Habe ich etwas übersehen, dass ich tun muss?

Thanks for sharing the information with me.

• Please could you forward any relevant communication with the casino support regarding the issue to [email protected] as evidence?

Thanks in advance for your cooperation.

Hello Alona40,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru