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I have had a €500 withdrawal on several days.

At first it showed that my account was verified.

My withdrawal was returned to the game and additional confirmation was required.

I made an additional confirmation, but the money was transferred back to my account.

Now you should withdraw from Skrill to Kryptoba

I asked for a withdrawal via a bank transfer, but no one answers.

I can't seem to get a withdrawal to my account.

Don't go to this casino.

Minulla on 500 € kotiutus ollut useampana päivänä.

Näytti ensin että tilini on vahvistettu.

Kotiutukseni palautettiin takaisin pelitille ja vaadittiin lisävahvistusta.

Lisävahvistuksen tein, mutta rahat siirtyivät takaisin pelitillrni.

Nyt pitäisi kotiuttaa Skrill tsi Kryptoba

Pyysin kotiututusta bormaali pankkisiirtona, kukaan ei vastaa mitään.

En taida saada kotiutusta tililleni.

Älkää menkö tälle kasinolle.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Dear [Redacted],

Thank you for reaching out and for bringing this to our attention. We sincerely apologize for any inconvenience you have experienced during the withdrawal process.

We take all player concerns seriously and would like to resolve this matter as quickly as possible. In order to investigate your case thoroughly, we kindly ask you to confirm the following:

1. The date on which the withdrawal request was originally submitted.

2. The payment method used for your deposit(s).

3. Whether you have received any communication from our support team regarding the current status of your withdrawal.

Please note that in accordance with our Terms and Conditions (Section 8.3 and 8.4), withdrawals are processed to the same payment method used for the original deposit, and verification checks may be required at any stage of the process. This is a standard procedure we apply to ensure the security of all transactions.

Our team is actively reviewing your account and will provide a full update as soon as the internal review is complete. We appreciate your patience and understanding.

Best regards,

RX Casino Support Team

Dear Eija64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru