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After winning 4980 euros from Mentalist, it wouldn't let me withdraw my own money. When I got the kyc issues sorted out, I tried to withdraw again until the money was taken out of the account and 100 euros appeared in the account.

even though I had already wagered the bonus and played with real money as the casino showed that I was using my own money

Voitettuani mentalista 4980 euroa.Ei antanut kotiuttaa omaa rahaani kun sain kyc asiat hoidettua koitin kotiuttaa uudestaa kunnes rahat vietiin tililtä ja tilille ilmestyi 100euroa

vaikka olin jo kierrättänyt bonuksen ja pelannut oikealla rahalla niin kuin casino näytti että käytän omaa rahaa

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot of it or a link to it. Also, kindly send me a screenshot of your bonus history in your casino profile.
• Have you made any deposits into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kazper123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.