SG Casino - Вывод средств игроками задерживается.

I have had open withdrawal requests since March 1st, 2026. The casino (support) confirms that everything is in order, but the withdrawals are not being processed.

Ich habe seit 01.03.2026 Auszahlungsanträge offen. Das Casino (Support) bestätigt mir zwar, dass alles in Ordnung ist, jedoch werden die Auszahlungen nicht bearbeitet.

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Dear Wbu0732,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear Wbu0732,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you so much! I haven't received any money yet. I'll wait until Tuesday.

Vielen Dank! Bis jetzt habe ich noch kein Geld erhalten. Ich warte noch bis Dienstag.

Thank you for your reply and for providing the previous details, Wbu0732. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you very much in advance for your reply.

Hello! I've now received a payout of €1500. However, the pending payouts are already being delayed again. It's simply not working. Taking 14 days for each payout is unacceptable. I trusted Casino Guru's index and have been bitterly disappointed. This casino doesn't deserve a 2.0 rating. Perhaps you could contact the casino to expedite this payout process. There are clearly many users complaining here. Thank you for your work!

Guten Tag! ich habe nun 1500 Auszahlung erhalten. Jedoch verzögern sich die anstehenden Auszahlungen schon wieder. Es funktioniert einfach nicht. Für jede Auszahlung 14 Tage benötigen kann es nicht sein. Ich habe auf den Index von Casino Guru vertraut und bin bitter enttäuscht worden. Das Casino hat keine 2,0 verdient. Vielleicht können Sie mit dem Casino Kontakt aufnehmen, dass dieser Prozess der Auszahlung schneller wird. Es sind ja sehr viele User die sich hier beschweren. Danke für die Arbeit!

Here are your questions and my answer:

Could you please specify the exact date on which you requested the payout?

I have requested three payouts on March 17, 2026, March 18, 2026, and March 19, 2026. Each payment is for EUR 500.00.

Have you ever successfully made a withdrawal?

I already received EUR 1500.00 last week.

Could you please confirm that you have passed the KYC verification?

I haven't had to verify my identity (KYC) yet. According to the casino's status, it's not required. Furthermore, I received confirmation from support that it's not necessary. I also can't send any documents, as they will be deleted.

It's still a mystery to me how this casino can have such a high rating. Almost every user complains about the same problem with payouts. Thank you in advance for your support.

Anbei Ihre Fragen und meine Antwort dazu:

Könnten Sie bitte das genaue Datum angeben, an dem Sie die Auszahlung beantragt haben?

Ich habe die drei Auszahlungen 17.03.2026, 18.03.2026 und 19.03.2026 beantragt. Jeweils EUR 500,00.

Haben Sie schon einmal erfolgreich Auszahlungen vorgenommen?

Ich habe letzte Woche bereits einmal EUR 1500,00 erhalten

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

Ich habe mich bisher noch nicht verifizieren (KYC) müssen. Es ist laut Status im Casino noch nicht nötig. Weiteres habe ich vom Support erhalten, dass es nicht notwendig ist. Ich kann auch keine Unterlagen senden, da diese gelöscht werden.

Für mich ist es immer noch ein Rätsel, wie dieses Casino eine so hohe Bewertung haben kann. Fast jeder Nutzer klagt über das gleiche Problem mit den Auszahlungen. Ich bedanke mich jetzt schon für die Unterstützung.

Dear Wbu0732,

Thank you for your reply and for providing the previous details. I’m glad to hear that you have received some of your payments.

Regarding the rating of the Casino, please note that it is calculated based on multiple factors reflecting the casino’s overall performance, and we update it regularly to ensure the most accurate and up-to-date results.

To better assist you, could you please clarify the following:

• Which payment method did you choose to withdraw your winnings? Was it the same one you used in the past?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to [email protected] or post them directly in this thread.

Thank you again for your cooperation.

Good day!

I used the same method, and I received my money on March 13, 2026.

My current withdrawal requests have been in "processing" status since March 13, 2026, and nothing has changed.

Unfortunately, I no longer have the chat. It's not possible to have it sent to you. But I do have the emails.

Guten Tag!

Ich habe die gleiche Methode verwendet, bei welcher ist bereits am 13.03.2026 mein Geld überwiesen bekommen habe.

Meine aktuellen Auszahlungsanfragen sind seit dem 13.03.2026 im Status "in Bearbeitung" und es ändert sich überhaupt nichts.

Leider habe ich die Chat nicht mehr. diese kann man sich nicht zusenden lassen. aber ich habe die mails.

Here's further proof that the last payouts worked:

Hier noch der Beweis, dass die letzten Auszahlungen funktioniert haben:

Can you help me with this problem? I haven't received an update in a long time.

Können Sie mir bei diesem Problem helfen? Ich habe schon lange kein Update mehr bekommen.

Dear Wbu0732

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Wbu0732,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from SG Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear SG Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel