SG Casino - Вывод выигрыша игрока задерживается.

Dear Sir or Madam,

I hope this message finds you well.

I am writing to seek your assistance regarding a withdrawal request. Recently, I achieved winnings of approximately €12,000, which is a significant amount relative to my usual stakes. While I am, of course, pleased with the outcome, I am experiencing considerable delays with the withdrawal process.

Based on my previous experience, I understand that processing may take some time. I have been informed that the delays are due to increased volumes and ongoing processing, but unfortunately, I have encountered similar situations in the past where withdrawals took several months.

Given this, I would greatly appreciate your support in reviewing my case and, if possible, expediting the withdrawal process. I would be grateful for any clarification you can provide regarding the current status and expected timeline.

Thank you very much in advance for your assistance.

Yours faithfully,

Peter

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ptujpettau,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It is being 14 days, but still not received my cashouts.

Dear ptujpettau,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello! Meanwhile i received one withdrawal, but not the oldest one, so yes after 14 days my march 22/ march 23 cash outs are still pending... I was also playing couple tousand euros, so they cannot tell im inactive, so its getting more and more frustrating.

Still pending🙁

Dear ptujpettau,

Thank you for your update.

To better understand your current situation, could you please clarify how much money has already been paid out to you and how much remains outstanding in total?

This will help us review your case more accurately and proceed accordingly.

Thank you in advance for your cooperation.

Karla

Since 22 March 400k Huf was cashed ot, still outstanding is 640k Huf from 22/23 March

thx so much, solved

Dear ptujpettau,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru