Shuffle Casino - Игроку запрещено выводить средства со своего счета.

My account was put into withdrawal mode two months ago for no reason. I asked for the reasons, and support refused to tell me; they preferred to block me from customer support chat. I just want my $19.78 USD, which all corresponds to my referral commissions. Shuffle is making me look bad in front of the people I recommended Shuffle to. The reason they won't let me withdraw is because none of my cryptocurrencies reach the minimum withdrawal amount, and I've already sent more than 10 emails to Shuffle, and they haven't responded.

Mi cuenta fue puesta en modo retiro hace 2 meses sin razón alguna pregunte los motivos y soporte jamás me quizo decir prefirio bloquearme el chat de soporte a cliente únicamente quiero mis 19.78 usd qué todos esos fondos corresponden a comisiones de referidos míos y shuffle me esta haciendo quedar mal con esa gente a la que yo recomendé shuffle el motivo por el cual no me dejan retirar es porque ninguna cripto llega al retiro mínimo y ya envié ms de 10 mensajes a shuffle mediante correo electrónico y no me responden

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether the $19.78 is credited to your real money balance or is still held in a separate referral or commission balance? Were these rewards earned through a regular refer-a-friend programme, or do you have an affiliate agreement with the casino?
• What minimum withdrawal amount applies to each cryptocurrency you hold? Please send me a screenshot of the message displayed when you attempt to withdraw.
• Please forward the communication concerning your account restriction and withdrawal difficulties, including your unanswered emails, to me at [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They answered me just yesterday via m

Justo ayer me respondíeroon por m

I met this person who had the exact same thing happen to him as me, and he was able to recover his account and is still playing there. If you're famous on social media, Shuffle listens to you; if you're not, the same thing happens to you as to me.

Conocí esta persona que le sucedió exactamente lo mismo que ami y el pudo recuperar su cuenta y sigue jugando ahí si eres famoso en redes sociales shuffle te escucha sii no lo eres te pasa lo mismo que ami

Thank you for the screenshots. Please clarify the following unanswered points so I can determine whether I can assist you:

• Were these funds earned through the regular refer-a-friend programme, or do you have an affiliate agreement with Shuffle?
• Are the rewards already credited to your available wallet balances, or are they still held in a separate referral balance?
• Please send me a screenshot of your withdrawal attempt showing the minimum amount or error preventing you from withdrawing.
• Do I understand correctly that your total balance of $19.78 is split across several cryptocurrencies, with each balance below the minimum withdrawal amount, and that you cannot convert or combine them into a single currency to withdraw the full amount?

You can send the screenshot to me at [email protected], referencing complaint 234967.

Thank you for your cooperation.

Hello Her890y,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru