Shuffle Casino - Вывод средств игроком задерживается.

I won about $20,000 on a site called Shuffle Casino, but they are not processing my withdrawal!

I really want to withdraw the money, so please help me!

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Dear miyano26,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I have never successfully received a withdrawal from Shuffle Casino despite submitting withdrawal requests.

My KYC verification has already been completed.

The bonus in question is the $1000 100% Welcome Bonus.

Hello miyano26,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply, miyano26. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

​I am attaching the screenshots showing the current status of my withdrawal requests.

​I have also forwarded all the relevant correspondence between me and the casino to your email.

​Thank you for your help.