Shuffle Casino - Вывод средств игроку задерживается.

Dear CasinoGuru Team,

I would like to request your assistance regarding an issue with Shuffle.com Casino, which has been blocking my withdrawal since October 6th, 2025. My account is fully verified, and I have attached screenshots confirming this, yet my withdrawal of 44.15 USD remains pending without any explanation.

Despite multiple attempts to contact the casino through live chat and email, I have not received any response whatsoever. The lack of communication and the ongoing delay in processing my withdrawal have left me without any way to resolve this issue directly with the casino.

I kindly ask for your support in investigating this matter and helping to release my funds and ensure proper processing of my withdrawal.

Thank you in advance for your assistance!

Sincerley,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Wisnia91, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Shuffle Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please?
• Have you accumulated your winnings with or without an active bonus? 
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello Katarina,

thanks for your response.

It may be a coincidence, but last night I received my withdrawal.

Thank you for helping out! 🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Wisnia91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina