Shuffle Casino - Запрос игрока на вывод средств задерживается и находится на рассмотрении.

Hello, on March 1, 2026, I deposited 15,000 rubles at Shuffle Casino. After playing the slots for a while, my balance rose to 25,000 rubles and then dropped to 20,000 rubles. I got fed up and decided to withdraw my funds to two different Bitcoin wallets. One withdrawal of about 4,000 rubles was processed, but the other two withdrawals, 700 rubles and 16,500 rubles, were pending approval and the status was "under review." I contacted support, and they asked for ID, which I did as requested. After that, they stopped responding. It's a paltry sum for such a large online casino, but it leaves such a grim aftertaste. The money still hasn't been withdrawn.

Здравствуйте, я 1 марта 2026 года я сделал депозит 15000 руб в казино Shuffle, немного поиграв в слоты поднимаясь до 25000 руб и затем опустившись до 20000 руб, мне надоело и я решил вывести свои средства на два разных биткоин кошелька, 1 вывод размером примерно в 4000 руб был выведен, но в вот остальные 2 вывода на 700 руб и на 16500 руб не одобряются, висит статус "проверяется". Я обращался в поддержку, запросили прислать удостоверение личности, я выслал как они просили. И после в поддержке перестали отвечать. Смешные деньги для такого крупного онлайн-казино, а такой мрачный осадок. Деньги так и не вывели.

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Dear soljaris11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra