Simsinos Casino - Игрок еще не получил свой выигрыш.

Hey, I requested a withdrawal 10 days ago. Unfortunately, nothing's happening. I've been in the chat three times already, but it's always the same stalling tactics: they're currently processing a lot of withdrawals, etc.

I hope you can help!

Hey ich habe vor 10 tagen eine Auszahlung beantragt. Leider tut sich nichts, war schon 3x im chat aber immer wieder die gleichen hinhaltetaktiken sie haben derzeit viele auszahlungen ect.

Ich hoffe ihr könnt helfen!

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Dear CoreStyler,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear CoreStyler,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received any payment. I went back to the chat, but they're just stalling and making excuses. See screenshot.

Nein keine Auszahlung erhalten war nochmal im chat die halten mich nur hin und es gibt ausreden siehe Screenshot

Dear CoreStyler, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear CoreStyler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.