Slot Mafia Casino - Вывод средств игроками задерживается.

Dear all,

I completed an extended verification on this casino 2 weeks ago. They paid out the money I deposited with my bank account, however I also had deposited using crypto before. Everytime I try to withdraw the coins they tell me I have to withdraw to the method I used for deposits (they mean my bank account) although I didnt deposit the coins with a bank account, which is not possible either as far as I know.

The only way for me to withdraw is to my crypto wallet, which I used for the deposit anyway. But they decline it every time and tell me to use my bank account which is literally not even listed as a withdrawal method for USDC..

Kind Regards

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Dear stieventammen,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with withdrawing your funds.

To better understand the situation, could you please answer the following questions:

• What exact reason or message does the casino provide when your withdrawal to the crypto wallet is declined?
• Has the casino offered you any alternative method for withdrawing your USDC funds, considering that a bank withdrawal is not available for this currency?
• Did you accumulate the funds you are currently trying to withdraw with or without an active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear stieventammen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla