Slots Don Casino - Средства игроков были конфискованы.

Hi! I made registration at slotsdon.com, and after I made deposit this casino asked to verify my account, I did it, and then they confiscated balance. Amount is 1790eur . May be you can help me, thanks.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Don Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear AlexTom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of AlexTom. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Hello, I'm sorry, I couldn't answer you on time.

I'm answering your questions. I just registered on the site and made a deposit. I also passed verification. I didn't play slots or bet on sports. My deposit was simply taken. Unfortunately, I can no longer communicate with the casino.I can provide you with a screenshot of how my deposit was taken.

Please share any supporting evidence of the incident to my email at [email protected]

Thanks in advance for your cooperation.

I wrote you an email.

Thanks for your reply.

Could you please explain why you deposited 1790€ as your initial deposit?

Could you please explain why you deposited 30€ after the initial deposit was removed?

Could you please confirm that the deposit was made using the deposit method in your name and within your means?

When was the last time you were in contact with the casino support, and what did you discuss?

Share your responses here or privately to my email at [email protected]

I sent you a reply by email

I sincerely apologize for any inconvenience, but I kindly request that you provide further clarification regarding the questions I posed earlier. Thank you for your understanding.

Could you please explain why you deposited 1790€ as your initial deposit? Answer: I made deposit to gamble. If you're asking why this amount is chosen, my answer is that I wanted to play. I don't know how exactly to describe the choice of deposit size. Sometimes I play with 500 euros, sometimes with 1,500, sometimes with 1,790.

Could you please explain why you deposited 30€ after the initial deposit was removed? Answer: I didn't make a deposit of 30 euros. I only made one deposit of 1790.

Could you please confirm that the deposit was made using the deposit method in your name and within your means? Answer: I used my crypto wallet to make the deposit.

When was the last time you were in contact with the casino support, and what did you discuss? Answer: I don't remember when it was, but the last time I wrote to them, I wanted to understand why they took my deposit. They didn't give me any explanation. They've taken my deposit now and have no plans to return it, that why I ask your help.

Dear AlexTom,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello AlexTom,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite Slots Don Casino to join the conversation.

Dear Slots Don Casino,

Could you please provide clarity on the player's situation and explain why the player's deposit has been confiscated without them having a chance to utilise it?

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at [email protected] for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.