Slots Gallery Casino - Игрок еще не получил свой выигрыш.

I requested a payout of €2850 three days ago.

According to Slots Gallery, the payout takes a maximum of 1 hour, as stated on their website.

I still haven't received the payment, and several days have already passed.

Customer service gives a different answer every day and they don't really help.

Account is fully verified.

Habe vor 3 Tagen eine Auszahlung über 2850€ angefordert.

Die Auszahlung dauerd laut Slots Gallery max 1h steht auch dort auf deren Seite.

Mittlerweile habe ich die Auszahlung immer noch nicht erhalten und es sind mehrere Tage schon vergangen.

Vom Kundenservice bekommt man jeden Tag eine andere Antwort und der hilft auch nicht wirklich mit.

Konto ist vollständig verifiziert.

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Dear Andreaswinkler1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified and I already received a payout a few months ago, and every payout I made before that was credited to my account within a maximum of 2 days.

The website itself states that the payout takes 1 hour, and now, after several days, nothing has been done.

As soon as you contact support, you get a different answer from every employee.

Konto ist vollständig verifiziert und ich habe dort auch schon eine Auszahlung vor ein paar Monaten bekommen und jede Auszahlung die ich davor gemacht habe, habe ich max nach 2 Tagen am Konto gutgeschrieben bekommen.

Da dort auf der Seite selbst steht das die Auszahlung 1h dauerd und nun nach Tagen noch immer nichts gemacht wurde.

Sobald mal den Support schreibt bekommt man von jedem Mitarbeiter jedes mal eine andere Antwort.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Andreaswinkler1996,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean